Five Star Web Hosting!
Users who have contacted the help desk recently may be aware that we have been on a push for client feedback and testimonials. We have been really pleased with the comments received and we are presently seeing over 95% of the near 300 company reviews submitted rating our service five out of five star.
Two key points have cropped up time and time again when gathering feedback
Time spent with Clook
Lots of comments have referenced how long a client has been with us – many 5 years +, a lot of 10 years and even the odd 15 years…!
It is great that we have so many established relationships with long standing customers and is something that we strive to maintain.
Customer Service Response Times
Our tech support team work tirelessly and we pride ourselves on the average ticket response time. Typically a support request is responded to within 5 minutes and if you wish to give us a call you are usually answered immediately.
On average we send out 150-200 ticket responses per day and it is very rare that a ticket isn’t resolved the same day as the query is raised.
A selection of recent five star comments are:
“Tried other hosting companies moved to Clook and everything went smoothly, vary fast UK servers. Sales and customer support are fast and always helpful.”
“Instant response, friendly service and always there to help in a crisis. I have been a customer for years and cannot praise highly enough. I have reseller hosting with multiple WordPress sites and MageBiz hosting for my Magento sites. MageBiz has seen my store’s performance improve massively.”
“Despite being a Clook client for many years I never fail to be amazed by the speed and quality of their support responses. Coupled with rock-solid hosting and great value, this is why they’ve remained our choice of host. Whenever we undertake work for clients who have their hosting elsewhere with other UK hosts, we’re reminded why we stay where we are. Clook simply cannot be beaten on service, support or reliability.”
All of our staff work and train hard in keeping up to date with industry best practices to provide the best expertise and support. It’s great to see this doesn’t go unnoticed.
All of our company reviews can be viewed on reviews.co.uk.
If you have an accounts query it is likely Jamie will be the one to help you resolve it…! Away from the office he is a supporter of Tony Mowbray’s blue and white army, enjoys watching and playing cricket and appreciates a good meal out.