When you contact support, you’re speaking directly to the people who run the platform — not a call centre or outsourced team. The same engineers who maintain the infrastructure are the ones helping you day to day.
Managing Director
Founded Clook in 2002 and still closely involved in how the platform runs today.
SysAdmin
Manages servers, performance and security across the platform.
Operations Manager
Keeps the platform stable and day-to-day operations running smoothly.
Digital Creative / Developer
Works on the website, user experience and front-end/back-end development. Focused on making everything clear, fast and easy for customers to use.
These are the people you’ll speak to when you open a support ticket.
Technical Support
Helps customers troubleshoot issues and get things back up and running quickly.
Technical Support
Supports customers with day-to-day queries and technical issues.
Technical Support
Works across support requests and helps diagnose and resolve problems.
Technical Support
Handles support queries with a focus on clear communication and quick resolution.
Technical Support
Supports customers with ongoing issues and keeps websites running as expected.
We don’t rotate you between departments or outsource support. When you contact us, you’re speaking to someone who understands your setup and can actually resolve the issue.
If you’ve got a question or want to talk through your setup, you’ll be speaking directly to someone on this page.
Get in touch
Sales: 03300 885 250
SUPPORT
LOGIN
