Finding a reliable supplier who you can trust implicitly is difficult, as I found out when setting up Clook way back in 2002. It's fair to say that I have experienced the good, the bad and the ugly on the customer service spectrum. I vowed to be different. To treat everyone as though they were my most important customer, whether they were paying five pounds or several hundred pounds a month for their service.
Fast forward 20 years and all the Clook team aim to exceed your expectations... it's just that instead of a handful of customers that I started out with, we now help keep nearly 100 thousand websites online.
You can be confident in placing your trust in Clook to manage the server that your website resides on. I'm so confident of this, that if you're not you can contact me directly and I'll give you your money back.
Some of the biggest names trust Clook to manage aspects of their web hosting requirements
When you rely on your website for your business, it’s important that it’s online 24/7/365. We know that downtime costs your business money.
That's why our dedicated team monitor your infrastructure around the clock. From preventing network attacks, and monitoring IP blacklists to ensuring that your backups are completed successfully.
Some of the biggest organisations in the UK trust us to run aspects of their online presence.
We’re a small team of dedicated individuals, whom our clients have come to rely on. We often refer to ourselves as being big enough to have the expertise to run complex projects, whilst being small enough to really care about what we do.
Our office equipment is procured from a local IT company on a low energy rating basis. Any IT equipment that is no longer required, and is not a security risk, is given to IT recycling vendors. When we have a refresh of our office equipment, such as desks and filing cabinets, the items being replaced are given to a local charity.
Our data centre partners adopted the use of 100% renewable energy back in 2013. Their energy reduction measures have enabled them to achieve a PUE (Power Usage Effectiveness) of ~1.3.
We are in the process of applying for ISO14001 and ISO50001 accreditations
We encourage our team to think about their impact on the environment. We promote the Cycle2Work scheme and have a public transport first policy for business travel. Where this isn’t possible, we make use of an electric powered company car.
We prevent 4,207,374 incidents across our servers every week.
We do this through a variety of security measures, which starts when we set up a new server with a zero trust configuration with Imunify 360 installed.
Imunify360 puts in place proactive real-time website protection and web server security. It combines an Intrusion Prevention and Detection system, a Web Application Firewall, Real-time Antivirus protection, a Network Firewall, and Patch Management.
Imunify360 instantly detects, fixes, and protects your website from malicious threats around the clock.
Files cleaned every month
Incidents Processed Weekly
When we say fully supported, we mean it!
24/7 X 365 Support
We offer 24x7x365 Technical Support via our helpdesk. Telephone and Live chat support is also available Mon – Fri 09:00 – 00:00
On average it takes our team less than 2 minutes to answer a ticket and 60 seconds to answer a telephone call.
Most of our servers have 99.99% uptime, remove the headache of downtime. This is reflected on our transparent status website.
We are proud to be the only UK hosting solutions provider where all staff are DBS (CRB) checked and vetted.
Over 80,000 Happy Websites
"After spending some time speaking with a number of providers, it became obvious to me that Clook really understood the difficulties I was experiencing."
Robert Clarke, BrightRed Digital
"I was having trouble with my WordPress site and my web designer was unavailable. I contacted Clook and they took the time to help me with my site even though it was a design issue. I was highly impressed with Clook's speedy response to my queries. Thank you Clook!"
Sarah S, reviews.co.uk
"Reliability, price and service have all been excellent and a recent support request to get a database restored from backup was completed 3 minutes after being submitted!"