TLS 1.0 being turned off

TLS stands for Transport Layer Security, and it’s a protocol that provides privacy and a secure data link between two communicating applications.

On 1st July 2018, TLS 1.0 encryption protocol will be disabled on our servers, in order to meet PCI compliance. Connections to and from servers will use TLS 1.1 or 1.2 from that date

After 1st July, you may have trouble connecting to our servers if you use an old browser. Please review the table below and if you are using a browser that is incompatible, we recommend you update immediately.

BROWSERCOMPATIBILITY NOTES
Microsoft Internet Explorer (IE)
Desktop and mobile IE version 11Compatible with TLS 1.1 or higher by default
If you see the “Stronger security is required” error message, you may need to turn off the TLS 1.0 setting in the Internet Options > Advanced Settings list.
Desktop IE versions 8, 9, and 10Compatible only when running Windows 7 or newer, but not by default.
Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2.
Desktop IE versions 7 and belowNot compatible with TLS 1.1 or higher encryption.
Mobile IE versions 10 and belowNot compatible with TLS 1.1 or higher encryption.
Microsoft EdgeCompatible with TLS 1.1 or higher by default.
Mozilla Firefox

Compatible with the most recent version, regardless of operating system.

Firefox 27 and higherCompatible with TLS 1.1 or higher by default.
Firefox 23 to 26Compatible, but not by default.
Use about:config to enable TLS 1.1 or TLS 1.2 by updating the security.tls.version.max config value to 2 for TLS 1.1 or 3 for TLS 1.2.
Firefox 22 and belowNot compatible with TLS 1.1 or higher encryption.
Google Chrome

Compatible with the most recent version, regardless of operating system.

Google Chrome 38 and higherCompatible with TLS 1.1 or higher by default.
Google Chrome 22 to 37Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile).
Google Chrome 21 and belowNot compatible with TLS 1.1 or higher encryption.
Google Android OS Browser
Android 5.0 (Lollipop) and higherCompatible with TLS 1.1 or higher by default.
Android 4.4 (KitKat) to 4.4.4May be compatible with TLS 1.1 or higher. Some devices with Android 4.4.x may not support TLS 1.1 or higher.
Android 4.3 (Jelly Bean) and belowNot compatible with TLS 1.1 or higher encryption.
Apple Safari
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higherCompatible with TLS 1.1 or higher by default.
Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and belowNot compatible with TLS 1.1 or higher encryption.
Mobile Safari versions 5 and higher for iOS 5 and higherCompatible with TLS 1.1 or higher by default.
Mobile Safari for iOS 4 and belowNot compatible with TLS 1.1 or higher encryption.
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