See what our 290 reviews say about us...
If @clookinternet's hosting is as good as their customer service, then I can see us getting on well!
Very simple ordering process and great support from tech and the very helpful billing team.
Clook is the perfect host. Responsive, helpful, reliable and efficient. Thank you!
Good host keep you informed of and issues or work that needs to be done
I've been in the web design industry for over 20 years, for the last 8 years I've been using Clook. Their service is second to none, quality servers, quality technical support.thanks Clook :)
well done @clookinternet for having some of the greatest server names ever. #whereGeekAndGeniusCollide
brilliant service from great people very good quality from good people thankyou.
I have been using Clook for a few years now, both for our business websites and for my personal sites - all on shared hosting. Whatever the value of the hosting, I have always found Clook support to be pretty near perfect. Their support system responds quickly - sometimes within minutes - and the support staff are friendly, approachable, patient and knowledgeable. They get the job done. That sort of support - both technical and knowledge-wise - means an awful lot to me. Thank you Clook.
Dan resolved, an issue that had left me frustrated, he asked exactly the right questions to ensure that he had enough of the right information to effect a solution, thank you Clook. Happy customer
Clook will always go way above and beyond normal customer service and deliver on time every time.
Will, John and Arran were excellent. They even talked to you in simple language rather than techno talk...!!
I knew nothing about website hosting and it was with trepidatation that I embarked on finding a host. I need not have worried as the folk at Clook answered all my daft questions and the site was up and running in no time.
Knowledgeable helpful and quick support says it all.
I spend years with unhelpful hosting companies that had poor customer service, that would let me and my customers down time after time. Then I came across Clook. They have total changed the way I think about hosting companies. None of that speaking to so called first line support to escalate a problem to someone that knows what your talking about and taking hour or days to rectify a problem. Clook support is second to none! Any problem that arise are fixed with in minuets of me raising a ticket or before I have even contacted them. I now have a number of dedicated servers and other hosting accounts with them and wouldn't dream of using any one else. Fast, friendly and extremely knowledgeable!
@clookinternet Thanks Clook. Great service as always.
The support from Clook is just exceptional. Fast, friendly, helpful, knowledgeable, accurate and consistent - always. What more could anyone want!
Having been online with numerous websites for 20+ years, I've used pretty much every web host that you can think of. I then tried Clook when they were new and I've never ever (and I mean EVER) had a problem.In the old days they only did support via tickets but, even then, I never had any other host reply faster. Sometimes it took seconds, and it was always a tech who knew how to fix it or answer instead of following a script.In the UK, Clook are the only host I ever recommend, no matter what website size. They apply American service quality to a great British company.And, I never write reviews. But, Clook deserves it.
Clook made a transfer from another hosting company very easy. They transferred the files for me and thereby avoided me having to download and upload 600MB of files. Since then service has been impeccable with the only down time being a 10 minute scheduled maintenance.
I read several on-line reviews recommending Clook and since I only had a simple couple of sites to run gave them a call. Was given clear advice on services and costings.Since I've signup up there have been few visible service interruptions and I've received messages about scheduled maintainance slots.The cPanel management interface offered is easy to use and there are plenty of add-ons for anyone wanting e-commerce, blogs etc
@clookinternet this is EPIC, awesome news Clook.
Spot on, really pleased with service and support
Great customer service. Always available to help me 24/7Thanks
All hosting is not created equal. These days, hosting largely comes down to uptime/performance, and support. The former tends to be a given, but the latter is what sets providers apart in my view.I can't rate Clook highly enough. Performance and uptime are as good as the best I've used. Support? It doesn't matter what package you're on, you get the same amazing service and support for each. Support response times are ridiculously low; more often than not, I have a reply in < 5 minutes. And I ask a lot of questions, We have a lot of clients who we've chosen to host at Clook.I've been using hosting providers for probably 15 years and I've been through them like dodgy second hand motors. This one's a keeper...
If I have a problem or have a question, Clook are always available to help out quickly and with no fuss.
Ever since the first day that we started to use Clook we have had nothing but outstanding service and support from them. No matter how big or small or issue may have been, Clook have always been able to resolve it for us. (Keep up the great work guys)
Always fantastic customer service from a knowledgeable team
My previous hosting provider was based in the US, because of this I could never phone for support. I have only been with Clook for just over a week and required support, on each occasion I have received quality and speed.
Excellent service and easy to use
Been with them for over ten years, each time I check their servers for known security issues they are ahead of the curve having already patched any vulnerable code. Just what you need in a web host. Great, many thanks.
The hosting is quick and reliable. Support team very on the ball, very quick, polite, and very efficient and effective. It's all good. Recommended.
Excellent service. No downtime. Quick response and knowledgable customer service. Wouldn't go anywhere else.
I've been hosting with Clook for 10 years now after working our way through a number of terrible hosting companies before I found Clook. Reliability, price and service have all been excellent and a recent support request to get a database restored from backup was completed 3 minutes after being submitted!Obviously things can go wrong with any server on occasion but the way Clook have handled any issues has also been a credit to them. Clook are the only hosting company I've found that gives me peace for mind for my own and client websites.
We have been using Clook since 2009. Response times for technical support are consistently under 10 minutes - frequently far quicker than that, and everyone goes out of their way to be helpful. It's a very refreshing change from other hosting companies we have had experience of, and I wouldn't hesitate to recommend them. We recently upgraded to a managed cloud server, and as always Clook's excellent technical support made the migration totally painless.
I was recommended Clook by a friend to host my website and it was a great decision to take that advice: from initially being in contact with Clook to suggesting a suitable package for me, to smoothly getting my website up and running using their helpful and clear online resources. And at a very reasonable monthly cost. Thank you!
The transfer of my website from my previous hosting company was implemented smoothly and with no fuss. Excellent customer service.
Very quick response as always. Sorted the problem in no time.
Brilliant service and good value. Always keep you updated regarding server maintenance etc and very quick to resolve any issues.
I've been using Clook since 2006 and they have proved to be a incredible hosting company. Their support team are incredibly knowledgeable, helpful and very quick to respond. Real quality service at a fantastic price.
We've been with Clook Hosting for over ten years. We've always found the support team to be exceptionally quick to respond and resolve any issues. We do recommend Clook above any other hosting service we've used +++
The best in the business.
Very efficient, competitive prices, excellent after sales and support
Clook were recommended to me when I was looking for a hosting service recently. The web site looks professional and there are a good range of options. The service and support are excellent - a great recommendation which I will be sure to pass on to others.
Simple and easy way to set up a website
@JimSterling @clookinternet have the best support I've ever encountered for anything, might be worth looking at (or… https://t.co/HZIMV0J0vT
I've been a customer of Clook for a few years now, and any time I've needed some help, they have come through. Quick responses, and staff who know what they are doing. Great!
I have had an account with Clook for over 10 years and in that time I have dealt with all of the main hosting companies working on client websites. I can honestly say that none of them are a patch on Clook. Outstanding technical support (really excellent always, fast and professional, they have got me out of trouble of my own making more times than I would like to admit...). Today most server companies seem to be reliable enough but support is the real differentiating factor and Clook are the best of the lot.
On the rare occasions I need to contact the support team, they respond instantly and go above and beyond to help and resolve any issues.
We moved to Clook over 10 years ago following bad experiences with other hosting companies. We have been with them ever since and they have been an instrumental part of our business growth, providing exceptional hosting and support for hundreds of websites we have hosted there.Clook's servers are fast and extremely reliable - we need this so we can concentrate on our web design business without worrying. On the few occasions where we do need support, their response is remarkably fast; typically less than a couple of minutes.Whether you have a single simple website of lots of complex ones on multiple servers like us, you won't go wrong using Clook.Dave Jones Veedesign Ltd
Excellent value and great support too. Highly recommended.
Really quick transfer from old provider, helpful support and good service!
I've been with Clook since 2004, from day 1 Jim and the team have been excellent. Enquiries answered within minutes, Thank you Clook for all the hard work you do. Your an inspiration!
Clook have a hands on personal approach that suits our business requirements down to the ground. With over 300 websites hosted at Clook we can call them or email them and get a reply pretty much instantly.On the odd occasion when something goes wrong (which is unavoidable) Clook have been on hand to talk us through, help and guide, even when sometimes the issue is at our end and not theirs.Clook go above and beyond the call of duty which is why we have been using them for so long nd will continue using them for the foreseeable future.
Always receive prompt service from technical support. Fantastic turnaround of support tickets.
Clook have been very reliable and host a number of websites for me. They were the first company I have used to host website for me and the whole process was very simple.
Clook always make me happy! Their professional and friendly approach is always so prompt and no matter if it's a simple issue or more complex issue they always help me learn something without making me feel silly. I was recommended them by the last web agency I work for and happily recommend them to others. I have never had a problem and not only is their support service excellent but they on constantly updating their systems and approach! Thank you!
Always a pleasure to work with these guys, personable and swift to respond to any queries. Recommend!
@clookinternet @TimTomato I can vouch for Clook hosting being super reliable and their customer support is amazing 👍
have been with clook for many years after hoping from host to host and have been very happy with the reliable level of support.
Clook's customer support is extremely quick and reliable and have always resolved any queries we have had regarding our hosting.
As well as totally reliable hosting they are always prompt with phone enquiries or tickets raised and the staff know what they are talking about and are able to provide the right amount of help or guidance when required.
Very simply, unlike my previous host, gandi, they answered a question clearly and without getting the facts wrong. Gandi is often good, but clearly they are overworked and they assume that the average customer understands tech talk. Clook takes a more personal approach and does not make assumptions about what the end-user should know. Plus they were quick! Thank you!
Always very quick to answer support ticket, with a professional, knowledgeable response.
Clook support has fast response even on live chat which is very helpful and efficient. I find their services easy to use even even though I am not a programmer. They restored my website which was very useful.
Clook have hosted my website for over 10 years and I can honestly say they have always responded to queries and issues in a rapid, professional and effective manner. I am not a "webmaster" in the slightest but all questions, at whatever level, are answered in a helpful and straight forward way.I do look at other hosting companies but no one has managed to tempt me away from Clook. Recommended? Absolutely yes!!
I've been with Clook for about 7 years now and they've been fantastic. Their customer support has always been on point and one of the biggest reasons I've stayed with them! Keep up the good work!
We moved to Clook over 10 years ago after failures with other hosting companies. Clook have never let us down and have supported us excellently as our business has grown. Support times are incredibly fast, typically less than a couple of minutes although we rarely need to use them as they are so proactive. They are without doubt our number 1 supplier and we highly recommend them.Vanessa Jones - Veedesign Ltd www.veedesign.co.uk
Clook offer a competitive rate for a great service. I needed to rebuild my website and migrate to a different URL. They helped every step of the way, 24hrs a day. Thanks again Clook!
Having been with Clook for several years now, I can confidently say that Clook go above and beyond in every interaction. Support times are always sub 5-minutes, and frequently just 1-2. In the rare instance of downtime, notifications are sent out very quickly with plenty of follow-up status updates, which really helps me keep my clients informed.If you need to host a website that is even remotely important, don't bother looking anywhere else.
Clook have been a revelation after terrible experiences with massive hosting companies. The support is really good but hardly anything goes wrong.
Clook support is superb. Timely, responsive, and very fast. The guys really know their stuff. I'm delighted with Clook hosting.
The technical support is outstanding. Issues are normally resolved within minutes, any time of the day or night. Professional and courteous. Very much recommended.
We have been using Clook since 2009 and can honestly say, with hand on heart, that they provide an exceptional service. The support team are amazingly quick at responding, always helpful and any problems are sorted very quickly indeed. Not that there are actually any real major problems to solve. We always recommend Clook if customers enquire about hosting. We trust and rely on them entirely.
The shear speed of the technical support response from Clook makes it so much easier to give our clients a top notch service.
I've been with Clook for a number of years and they have been consistently excellent. The hosting is well-specified, reliable, secure and not massively oversold. The support is like nothing else - lightning fast and handled by people who know what they're doing - it really is superb! Add to this they are always looking to add new services and improve existing services. Prices for all of this are also excellent value - don't look anywhere else for hosting!
Always reliable, always good, great customer service. Recommended by many people, so I gave them a crack. Well worth it.
Very helpful as we had to transfer our website to Clook and they assisted us all the way!
The quality of service I received was brilliant. I simply gave them instructions and within a few days it was done. I highly recommend this company! Robert
Clook responded to my email query within a few minutes giving clear and simple advice on how to upgrade my account to get more space. They always respond quickly and helpfully, would recommend.
10 years of amazing customer service! Reliable servers, reliable datacenter, what else can you demand:)
Clook technical support is second to none! Always fast to respond, and always sort the issue quickly.
Brilliant help as always. Recently I've had quite a few dealing with support (from memory only one because of a Clook problem the rest were all my own issues...). Every one has been dealt with extremely quickly, one even in the same minute I sent the question which is really something. The level of expertise is superb.It must be around 8 years since I moved to Clook and I've recommended you to quite a few folk. Keep up the good work.
We were using a well known internet provider as a platform for business email. We were severely restricted on data storage and the system was so slow via webmail as to be essentially unfit for purpose. Employee time was wasted constantly and IT integration was poor. Since switching to Clook we have had no issues at all
i dont know much yet only just got the web site changed. so not a lot to say at this time
Fantastic quick, support, from knowledgeable (and patient) support team. Had sites hosted with them for years - always my first point of call when I develop a new website.
Clook service and support is always fast and reliable.
Have had absolutely no problems with Clook since I began using them. Importantly for me, their customer service is very good indeed.
the support is the best I have ever received from a hosting company.
I recently went for CLOOK. Their customer and technical support have been excellent thus far. The clook website is superb!
Fast, friendly and helpful service again today. We've been clients for over 10 years and it's always been to the same high standards.
Having had awful experiences of too many hosting companies I was sceptical about finding one that could actually be at least satisfactory. I am pleased to say that, so far, Clook have been efficient, effective, knowledgeable and above all shown a real concern for providing really good customer service! Long may it continue!
Great products and excellent customer service. Very responsive to support requests and frequently updating the product range to support the latest developments.
As web designers, we have tried and worked with so many hosting companies. Whilst the mass hosting companies offer unbeatable prices, the service is terrible, which is what lets them down. Clook on the other hand are completely different. If I have a question or a problem, I ping them an email, and within 10 minutes they get back to me, not with some automated response, but with an actual solution. And we are talking 24/7, 365 days a year!I highly recommend Clook to anyone, whether experienced web designers or first-timers. You won't be disappointed and you will never, ever, switch to another company afterwards.We went from a single shared hosting account, to a large shared hosting account, and now we are on a fabulous, super configured VPS with LiteSpeed that allows us to produce lightning quick Wordpress websites. And they set it all up for us. You can't beat that.
Brilliant customer service highly recommended.
Matched my needs to their service options quickly with minimal difficulty. Setup was quick quick and easy.
Clook are always super quick and friendly in repsonding to my support tickets.
Clook have always been REALLY helpful and answer support emails literally within seconds!I have found their servers to be a tad slow when compared with amazon EC2 but for smaller websites where speed isn't as critical, they're great.
Great service...really efficient. Friendly people and great service....if only everything else ran this smoothly!
Yet again you guys in support do another fantastic job in a super fast time. Thanks again @clookinternet
No problems at all with the service since we purchased it. Thank you
The Clook team helped restore some files of our server in order to solve an issues created in a recent update from our staging site which also released unfinished changes. The entire process was smooth, fast and simple. Great support!
The hosting service has been first class, and the support has always been excellent and with a very fast response time.
Clook somehow seem to have mastered the art of combining personalised service with high volume internet transactions. We have been with them for over 5 years (and have just added a new business) and have been constantly delighted with their efficiency and customer care. So far we have never had any cause to contact them and complain. And we're not known for being reticent in that department. When any maintenance or upgrade work has been needed, Clook has given us plenty of notice and regularly updated on progress. When (as has happened more frequently) we've wiped historical emails, not wiped enough (and over filled disc space) or just screwed up, a phone call, live chat or email has sorted things out quickly and reassuringly. These guys are very good - not just technically but in their superb customer care. I'm happy to recommend them.
Whilst the market is flooded with hosting providers, Clook Internet stand head and shoulders above the rest by providing outstanding customer service and support. By far and away the best hosting provider I have used.
Good service, haven't had any issues so far with my site
Dealt with very quickly and efficiently. Would highly recommend
Consistent excellent service. I couldn't be happier with the support and service that I get from Clook and will happily grow my business knowing that I have the absolute best hosting company behind me. I have tried so many other hosting companies in the past and there is a general bad feeling when it comes to most hosting companies, but I can't fault Clook and would recommend them to anyone. Keep up the good work!
Clook are the best hosting company ever! And we don't say that lightly. The Sales and Support team are completely dedicated to dealing with all problems and really go that extra mile. Support tickets are answered very quickly as are the phones. The network is robust and we don't ever suffer long outages and when they do happen the team are on the fault and is fixed before we even notice. These really are the best and we can't recommend them highly enough.
Fantastic reliable service. Support went above and beyond to help and made things so easy.
My question was answered speedily and when I didn't understand the info I'd been sent I was assisted again.
The support team were very knowledgeable and helpful in suggesting a fix to a issue with my cron task.
Big shout for #awesome @clookinternet solving some weird server problems for me.
Clook are one of the few companies that I will unreservedly recommend. We have used them for 7 years and they have never faltered.First and foremost, is the support the Clook team provide. Most (90%+) support tickets are answered within 10 minutes, often faster. A few times in 7 years a ticket will have taken as long as 30 minutes. In the dealings I have with other hosting companies, support tickets often take 30 minutes sometimes hours.The Clook team also are proactive and knowledgeable in dealing with issues. Resulting in less questions and answers to get an issue resolved.The Clook team really do feel and act like an extension of our own business. Providing a very high level of expertise. They are our system admins that provide support and guidance to make sure we have the best security in place, the server performance we need, and reliable backups if things go wrong.In the 7 years we have had only 3 significant outages, lasting an hour or so and one of them was caused by an external network/datacenter issue. Apart from that we might have a server offline for a few minutes, just a few times a year - and recent software updates Clook recommended will minimise that even further. We moved to a cloud server 3ish years ago and it has been fantastic.Clook services are not the cheapest, but the support, reliability and expertise you get are 100% worth it. We frequently get called by other hosting companies, but they simply don't stand a chance. We can and do recommend Clook to our clients if they want/need their own hosting account - and are totally happy to do so.Clook are a significant part of us being able to offer our clients a high quality of service - thanks team :).
I've been with Clook a number of years now and no issue is too big or too small to deal with. Their customer service is first rate, quick to reply (within 5 mins usually) and very helpful, I would highly recommend them.
Superb support with instant replies to queries. Couldn't be happier! Wish we'd been working with Clook a lot longer. Keep up the good work guys!
I have used Clook for several years when I ran a web design business and also recommended to every friend and client (even before the referral scheme!).Their response is excellent and helpful, clear, informative and always very prompt. Their prices are good and their website is clear and easy to understand.For these reasons and as long as Clook keep these values I'll never use another hosting company.
Great service, and the helpdesk are extremely friendly and helpful. I was impressed by the speedy response to the issues I raised. These were quickly resolved. Nice one guys keep up the good work.
A solid hosting service, with superb performance and quality tech support. Any queries are answered within minutes by an extremely knowledgeable support team regardless of the time of day. Highly recommended.
Super quick responses, excellent service and any issues are always resolved! I would have no hesitation in recommending Clook to anyone.
If @clookinternet was a person, I'd buy him/her a cold frothy beer tonight. Saved my bacon again today - best web hosting around.
Excellent speed and reliability, support is very quick and helpful when you need it.
Clook have been great from start to finish. Everything I request of clook is done within minutes and of a very professional and easy manner for all involved (myself, client and clients customers on occasion). 11 out of 10Thanks for the great work - Jon Hart (Director) Reason 2 Limited
Coming to regard Clook as offering a somewhat more hands-on service delivery was key to my staying.This became an investment of time essential in experiencing hosting as designed maintenance in response to the needs of clients like myself. In other words, clients who need to rely so much on their understanding of what is appropriate for the size and operating structure of the organisation. Clients for whom appreciation of the technicalities is outdistanced by what is perhaps more important to running a small business. Maintaining a fully functioning system with easy access to helpful information.
I've been a very satisfied customer of Clook for over 5 years - the extremely reliable service is absolutely first class. As a reseller, I especially appreciate the lightening fast, technically accurate and helpful response I am guaranteed whenever I raise a support ticket. I am NEVER moving to another hosting company!
Outstanding service within minutes from experts. I have hosted my sites with Clook since 2007 and have never had any problems that were not quickly sorted out. There are cheaper services, but we have saved money in the long run by getting problems fixed quickly and having the right answer to a question straight away rather than wasting time in long explanations to someone that doesn't really understand the problem. Have recommended them to friends and family.
Excellent client service, helpful beyond reasonable expectations. Very knowledgeable and nothing is too much trouble. A real pleasure to deal with.
Prompt and efficient support service from @clookinternet yet again - many thanks guys 👏
Clook have been amazing, I am new to hosting and they have explained and promptly supported me throughout. I would highly recommend them for customer support and hosting performance. I know my online business is in safe hands and an amazing price.
I've been with Clook for over 8 years and they have been absolutely brilliant. The support is the best I've ever experienced by any company and the amount of times they have got me out of trouble is frightening (and almost always is something I've done wrongly and not them...). As a web designer I have regular experience of quite a few other hosting companies and I have to say most are not particularly good, especially the big ones, Clook is a different story altogether. 100% recommended.
Clook provides a particularly high standard of service. It is a combination of knowing what they are talking about and being able to contact their support team at all hours of the day. When you have a website that needs to function 24/7 and function well, Clook are a godsend.
Genuinely wonderful service. I'm a web developer of 12+ years, and host some client sites. I've used numerous hosts and have recently come back to Clook. The pre-sales advice was very helpful and non-pushy, and the ease of migration (and support with migration) was excellent.
Since moving all of my hosting clients to Clook our support phone line literally never rings. Everything just works .The support team answer quickly and have never failed to resolve my issues. Highly recommended.
Clook provide a fantastic service. I have hosted all of my websites with them for over 5 years now and never had any problems. Their customer service is the best I have experienced, they are always happy to answer all of my questions no matter what time of day or night! Thanks Clook!
My company has been with Clook for a number of years now and despite persistent sales calls from other hosting companies asking, "Is there anything that you're not getting from your current supplier?" there actually isn't. Clook's ticket response time is preposterously quick from an excellent and knowledgeable team, their range of services suits our requirements perfectly and issues are literally always solved. This fast response time tells me that not much goes wrong at Clook and the knock on effect is that if one of our clients has a problem with their website, I can get it fixed PDQ. Clook make me look good. Utterly fabulous.
Since joining Clook I've found their support second to none, often helping with things which I'm sure are beyond their remit...!I came from another host and Clook handled all steps of the move on my behalf and the switch-over was seamless. I can't thank you guys enough...Dan.
@clookinternet Just to say thanks of the continued amazing support. Slowly moving sites away from #bluehost aka slowhost #hosting
@clookinternet multiple accounts for 10 years with you guys, simply the best. Enjoy your well deserved evening 🍷🍺🎄
This is a great place to host your website, the shared hosting comes at a very affordable rate. since using them i have yet to experience any downtime. They provide great communication to keep you up to date with all there updates and any fixes they have going on. there informative nature helps you to plan around any works which may effect you directly.Great Service, would, and have definitely recommended clook to others.
Clook internet go above an beyond for their clients on a daily basis.They have provided me with unrivalled support for the past 8 years and I would not dream of going anywhere else.Fantastic service always. Thoroughly recommend.
The strength for me is the level of support, great job guys keep it up
Clook are always super quick and friendly in responding to all my support tickets. I fully recommend them to anyone looking for a solid, reliable hosting provider.
Always easy to work with. Very good support.
I love using Clook, they have great range of hosting options and their support is the best I have ever used.
The customer service received from Clook isn't just the best I've had from any hosting provider, it's the best I've experienced from any company whatsoever. I know it sounds a bit much, but I mean it!
Excellent service, super fast setup times and support is second to none. I would highly recommend them.
I've been using Clook for a number of years now and I'm always amazed at how quickly they get back to me on any support requests. They're happy to help above and beyond their remit and just a generally nice bunch of people to do business with.The hosting is very reliable, great uptime, and easy to use platform.I've recommend to a number of friends and have actually pushed a few clients to move their sites to Clook.
@Mark__Lawrence Try https://t.co/pjf7UnS98F. Superb service. @clookinternet
Clook offer a great service and the best thing for me is their fantastic support. Always get very quick and helpful responses, 24/7.
Excellent customer service, affordable prices
Best hosting support I have received. Not the cheapest but definitely the best. Been with them for over five years.
Cook keeps our Charity's website hosted effectively and securely. Cook is a really good value web host. It gives you fair notice of maintenance and other issues, otherwise it just does what's needed, very reliable, no panics or surprises.
I had a security-related query regarding my account and set up a ticket. Within less than 10 minutes Dan M from your support team had resolved the issue. Fabulous service: quick, efficient, polite, friendly. Who could ask for more? Top class.
I think it's a lot to do with service and support. We always get first class support and any issues we have are sorted very efficiently.
The support from Clook is just exceptional. Fast, friendly, helpful, knowledgeable, accurate and consistent - always. What more could anyone want!
Excellent customer service & support, always respond with in minutes. Have been with them for 10+ years and have never had a serious issue (small issues have always been dealt with almost immediately). I have never used a better host.
Very simple to purchase hosting and setup. My query was replied to efficiently. Very good service. No hesitation recommending clook.
Clook are genuinely outstanding. We've been with them for over 10 years and they have been instrumental in forming a solid foundation for the growth of our own business. Their support is lightning fast (just minutes) and they are always extremely helpful and knowledgeable. I don't want to sound like I'm going over the top too much but once you've been with them for a while, you'll understand where I'm coming from.They are not a budget host - but then the value they offer is exceptional. If you want a host you really can rely on, then try Clook. You won't look back.Dave (Veedesign Ltd)
I was recommended to use the Clook service by Alan Picture (ACP computing) and went via your web site to register 2 domain names and the associated hosting packages. It was easy to follow the steps and prior to completing the purchase I spoke to Jamie who answered a couple of questions on picking the right package for me to use. All very professional.
Submitted a ticket to @tsohost 2 hrs ago & no reply - frustrating!I've been spoiled by @clookinternet and their immediate responses.
Very reliable and quick to respond to questions and even so with support calls, responses in minutes than hours that we have had with other providers.
Look where happy to talk me through exactly what was required to move my website onto their servers. Step by step and ver patient. As soon as I'd followed the instructs the job was done. Simple.
Support is amazing and well, after some years with them... all stuff works properly. I've never had any problems on cloud servers or other product types. Thanks!
Clook support are absolutely superb. I get a response to support tickets in a matter of a few minutes. And the support is always fast, knowledgable and gets the problem fixed. I love love love Clook. Used them for many years and will continue to do so.
Clook's support service is second to none. Their response and resolution time for support tickets is phenomenal, which for a online company such as ours is an essential requirement. We have been with Clook for many years and they have never let us down.
I ruddy love @clookinternet
Not only does CLOOK have a really helpful team, but their support is outstanding!! If you're looking for a UK based web-hosting company, I seriously cannot recommend these guys enough.
We have a variety of services with Clook and have found them brilliantly responsive, technically wonderful and helpfully friendly. Keep doing what you are doing Clook!
Having experienced average support and an unreliable hosting from one of the supposed biggest and best UK hosts, I did my research wanting a host that genuinely put customer service first and discovered Clook. It is a big decision to migrate 50 sites but I can say I've not regretted it one bit.By telephone and email ticket the guys at Clook have been responsive, competent and accountable by not batting me around various support departments when I have needed to troubleshoot. They have been excellent in helping me to migrate some tricky sites, and I have found them willing and able to go beyond the minimum required just to clear a ticket. Oh, and did I mention the hosting its self (re-seller shared and VPS) has shown excellent speed and reliability.Clook have so far proved to me over the last six months that going with the big hosts who shout loud with their massive advertising budgets is not always the smart to go.
Great service and a great price. I had a support ticket resolved and closed within minutes of raising it - couldn't ask for more. Highly recommended.
Brilliant customer service and at a price that must make our previous providers weep. Thanks Clook!
We swapped our hosting to Clook and couldn't be happier with the service we've received so far. The whole process of setting up our account and moving over the hosting went smoothly and all queries were answered quickly and professionally by everyone. Highly recommended.
One of the best, for speed, support & value - & I've tried many (Fasthosts, Rackspace, UKFast etc.). The Cloud hosting packages are excellent.
Easy process to set up. Very quick response to technical query.
Wow - let it be known that @clookinternet responded to my tweet in under a minute! Thank you...
Excellent response times and, as usual, my problem was solved very quickly. I really can't ask for more, fantastic service consistently delivered from the experts at Clook.
We have been a customer of Clook for over five years and through out that time we have not had one single problem with the support or service we have received, The support team are exemplary with response times invariably in the minuets rather than hours or days which some web support companies provide. Not being technical it is refreshing to speak to support staff who managed to not patronise but avoid being to technical when explaining things. As for sales support quotes and upgrades and migrations have without fail been prompt and competitive considering the amazing customer focused ethos that Clook clearly demonstrates consistently... I can not recommend Clook strongly enough to any company looking not just for a Hosting company but a true long term business partner!!
Really can not fault Clook. I have not had any problems related to the service, but on the few times that I have needed more general help and contacted the support department, I had a reply within a few minutes.
Clook have provided our web and mail hosting for a number of years, and we have had superb service from them. Tech support has been super quick in the rare occasions we have used it. I can thoroughly recommend them for all your hosting requirements.Mark Graves (NIRAS)
On the few occasions that we have needed support from Clook they have always been very quick to respond and have always solved the problem. Cannot fault them in any way.
Great technical service and speedy too. Email correspondence friendly and clear (even for someone not very techy) and problem solved. Impressed.
Good prices, simple to use and good service
Great communication and customer service!
Big shout out & thx to Si and all @clookinternet for the help over the past week with 1 of our sites' cloud hosting. These guys r the best.
There were some issues at the beginning that were a little bit of a turn off, but these were swiftly addressed or resolved. Willing to give it a go. Thanks.
It is very simple :1. Quick response 2. Problem solved 3. You did MORE than expected. 4. You do this every time - when I have a problem, I look forward to se you fixing itThanks again!
Brilliant response time - knowledgeable service - Clook just get things sorted! Cant fault them.
Clook teats looks after you like a customer but also as a colleague. A unique service.
We've worked with Clook for several years now, using a range of their server products. No matter which product we take, the level of service has always been great. They recently set up our new cloud server, with minimum disruption/fuss. And I've yet to find another company that replies to their support tickets as quick as these guys. Thoroughly recommend.
Exceptional customer service, very quick to respond to any issues and available 24/7!! Recommend to anyone looking for new hosting or thinking of moving over from another provider.
We run an eCommerce business and recently migrated our hosting to Clook's servers. The whole process was made seamless and they went the extra mile ensuring a continuous service to our customers. Highly recommended.
Very helpful service, keen to get you started on the right foot and attentive to emails sent that need action. Also get a good intro email to services that covers the various login routes you may require. All good!
Great to hear that @clookinternet have partnered with @CloudFlare - another great addition to a quality hosting service :) #HappyCustomer
Tickets and issues solved very quickly and all services easy to find and use
So far very good. Only had 1 issue & it was resolved within 5 mins, literally. Impressive stuff, keep it up.
Clook were referred to me by a friend after experiencing a considerable amount of downtime with my provider. From the very first moment of contact with Clook, I found them engaging and extremely helpful. Their service is excellent and the support (at all times of day) is very quick and efficient, always with solutions rather than excuses. I wouldn't hesitate to recommend Clook to anyone looking for a provider that can deliver.
Can't recommend @clookinternet highly enough for hosting. Stable, fast and their customer service and support is outstanding.
I have used Clook for about 10 years. They have been brilliant. I don't have anything negative to say. Their support is brilliant, the service is reliable and they just do their bit flawlessly. I've had small reseller servers, powerful dedicated servers and also recently started using their cloud based servers. I've recommended them many, many times. Long live Clook
Excellent and friendly customer service. Guided me step by step through the set up of my website and helped me getting started (I'm a complete novice). Extremely helpful.
I have nothing but good words to say about Clook Internet. Their response to any support issues is always fast and friendly and I would recommend them to anyone wanting reliable professional hosting.
Amazing customer service again from @clookinternet 👍🏼#thatswhatilike
Solid provider with 24/7 coverage.
The support from Clook is second to none. Emailed questions are usually answered within minutes, the response is always just the right information. It’s also nice to be able to speak to people who are knowledgable and dedicated to helping.
Having used Clook for many years, their super-speediness never ceases to amaze me! They always go the extra mile and are super-helpful! Awesome job guys.
I've used Clook for many years and have always found the service reliable and responsive. If issues arise you are notified about them immediately, so you always know where you stand.
Clook are one of the few hosting companies whose service and support is genuinely excellent. Quite apart from the functionality and features offered by their hosting packages, the speed, quality and willingness to help provided by their technical support is second to none and is often the deciding factor in who I trust to host my sites.
By far and away one of the best UK hosting companies i've dealt with, and i've dealt with a lot. On the couple of occasions i've had to use their support my issue has been resolved quickly, their support staff are second to none.
I have been working in web development for many years and before I moved to Clook quite a number of years ago I used to live in fear! With my previous hosts I often had problems which took long to solve and which ultimately led to me losing clients.Finally, after some research I found Clook. I must say that I have always been impressed with their level of service and most especially with the response time. In all these years there has never been a single instance when I had to wait for a response. Not only that but the team is always ready to give technical advice even though sometimes it would not really be within their remit.I would not hesitate at all to recommend Clook services to anyone. You will not be disappointed !Keep it up guys!
Amazing packages, great prices, fast as lightening load times and expert, fast support.
Very efficient and helpful. Good service options. Value for money. I was recommended to use them by a friend and I would happily recommend them to others.
Great support from Clook... Fast implementation... Excellent service.
Excellent service, simple, easy to understand packages with a strong knowledge base and quick customer support.
My web business kikk.co.uk has had a reseller account with Clook for about 4 years. I am struggling to think of a single occasion when we have had even a slight concern with the quality of their service. The email support system is excellent - we usually hear back within a few minutes and the longest ever was about 8 minutes! Server resilience has been excellent with virtually no downtime and, more importantly, when there has been an issue, we have been notified promptly and kept up to date. If your web site is mission critical, I can wholeheartedly recommend Clook from hands on, long term experience.
Never any disruption to the working day when raising a ticket with Clook. Got a meaningful reply inside 5 minutes, problem solved and the day carries on!
As a web development company we depend heavily on our hosting supplier and have used Clook for several years after bad experiences with other hosting companies. Clook provide a fantastic service, dealing with any problems incredibly quickly, and are always reliable. Highly recommended!
I have been with Clook for many years after a few mistakes in the past : I have never regretted it !!! Clook's service is outstanding, and any problems are addressed very, very quickly. It is a very secure and very highly maintained service. Clook's Customer Service and help-desk are outstanding. I recommend Clook to everyone I know. If your present provider is poor or even dreadful, as some - I know ( from personal experience ) are, do not hesitate to move immediately to Clook. Five Star Service. Highest possible recommendation.
We have a couple of servers with Clook and lots of websites. What puts them above other providers for me is the great communication and fast response. When calling their support, literally everyone I have spoken to has been immediately helpful; no explaining your problem 5 times or going on hold for long.
Great response to queries with really helpful and personable customer service staff. Highly recommended
I have used many web hosts but have stuck with Clook for the past six or seven years now. What makes them stand out is the excellent level of support. I've had good technical support from individuals before at other companies, but if that person wasn't working on a a particular day I could be in trouble. With Clook, everybody that helps me is excellent, so it doesn't matter if I put a ticket in during office hours, or late on a weekend, someone is always on hand to assist.
The key for me has always been the Support staff - clearly they are the one that most individuals look to to help either install or provide advice on software or help with issues that may arise from time to time - and they are excellent. As far as the shared service is concerned, I would really like to see more CPU allocation provided for individual sites, even if this means an extra cost - for example there is no increase in CPU allocation across all shared services - I would value this more than extra physical storage space - for example.
I have been using Clook for many years. Their technical support is one of the best in the industry and I wholeheartedly recommend them.Absolutely amazing!
I've been using Clook for almost 20 years now and they have always been absolutely first class for service, from upgrades/downgrades to recently restoring a whole site I accidentally deleted within 15 minutes of asking for help, they've never let me down and I have no need to ever look elsewhere, thanks guys!
I recommend Clook regularly to most of my clients, mainly because of the good customer service. I know that if I have a problem, they will help within a very short time and usually with good results. I've always had an excellent experience using Clook. North
I have been a client of Clook Internet for the past 10 years and what sets them apart from the competition is their FANTASTIC support. Day and night, I can contact them via the support system and will get a solution to my problem within 10 minutes... Recently we started a new business venture and the question of the hosting company to support us was raised: Clook were the obvious choice once again.
Provides me everything that I need to work with.
We've been using Clook for several years now alongside accounts with other UK hosts - you simply can't get anything approaching the same level of reliability, speed and insanely responsive, knowledgeable support that Clook offer anywhere else - and all at very reasonable prices.
I’ve just started my ninth year with @clookinternet now — and still the best hosting company I’ve ver used.
I choose Clook because of the excellent customer service. I know I can rely on the knowledgeable support staff to respond quickly and effectively whenever I contact them.
Superb phone support when setting an SSL. Arran made the process very smooth I had an SSL approved and installed within 20 mins.
I have been a customer of Clook's for about 10 years. I can't recommend them enough. The most important thing for me is to know that they are on hand 24/7, very friendly, extremely knowledgable and a safe pair of hands to sit behind my business. There aren't many companies that I would describe as brilliant but Clook are one of them ..
Awesome prompt response from @clookinternet! Thanks guys
Always quick to respond, very helpful & knowledgable, they listen to what youre actually asking and find a solution to whatever it is. Great resources for managing a reseller server. Great client portal for handling domains, hosting, invoices, G-Aps accounts & tickets. Highly Recommended.
I have used Clook for years though my employer, and after being impressed by their support and reliability have move all my personal websites over to them, too.
I assume you guys from Clook will get a lot of very positive reviews of which will be the same experience I had and I can only agree with. I am very grateful for their great support and quality interaction. The word 'Clook' has become an important quality word in my vocabulary.
Setting up a new domain and hosting can be done in minutes from scratch. Brilliant features and cost effective, reliable hosting backed up with highly responsive support. Any tickets are answered comprehensively and very quickly. I have recommended Clook with confidence having been a very happy customer for five years.
Excellent customer service. A telephone call was answered very clearly. An online ticket I placed was replied to within an hour & delivered in a very personal manner. Many organisations nowadays do not have this level of customer interaction - so extremely refreshing!
As a customer since late 2005, we are now in our 12th year of hosting with Clook. We are so pleased to have found them when our existing host failed. Over the years, we've used Reseller, VPS and Dedicated servers. Support is amazing, with responses and fixes often before you can make a coffee after submitting the ticket. Telephone support too, although we've never needed to use it. Extremely helpful and wonderful people to work with, and great attention to detail. They just completed a server migration for us and, of course, it all went as smoothly as we'd expected.
It took me around 8yrs to find a hosting provider which had consistent fast loading of website pages, quick cpanel access and professional, expert support. All our clients are hosted with Clook. We had previously spent years moving around from the "big" hosting companies with very poor experiences.Thanks to Clook we've been able to expand and market our hosting strengths against our competition too.Keep up the good work. The only improvement I could recommend is if you came over to Gibraltar to setup an office here so I could buy you all a drink by the beach to say thanks for all the favours I feel I owe you from the immense help and support over the years!Thanks to Tim from Texelate.co.uk all those years ago for recommending you guys too. An old friend from uni who shared his closely guarded secret to me!
Clook support is always fantastic when I need it (which doesn't happen very often!) Something went wrong when I was upgrading some software and Si in the support team had me up and running again very quickly. Thanks, Si.
I have used clook for quite some time now and I wouldn't go anywhere else for my hosting - they are an exceptional team of people who are always at the end of the computer to help me in any way I need! Thanks so much for being so excellent!Renaissance Life Therapies
I recently transferred my hosting to Clook on the recommendation of a business colleague.The process was very quick and seamless - so far very pleased - excellent value and the support guys I've dealt with so far have been very polite and efficient - long may it continue!Andrew
@clookinternet Superb. You know what I'm listening to all afternoon now! Ha!
Clook are always so quick at responding, often within a few minutes. Then, they have the technical expertise to resolve the issue. They are super efficient, effective and professional.
All good so far... good comms
I made the switch to Clook several months ago and wish I had found them sooner. They have an exceptional support team round the clock, and I've never waited for longer than 2-3 minutes for assistance, even if its 3am!Their technical knowledge is fantastic and they are always on hand to help.In short, if you're looking for a 5 star hosting provider, look no further, Clook is outstanding on price and service.Renaissance Life Therapies
Having hosted sites elsewhere, I can say that Clook are quite simply the best.
The best web hosting out there, simple as. I hope they can keep up the good support and cpanel options moving forward.
@EVHighwayMap @digitalocean I'll get you a beer, but I use @clookinternet who have been exceptionally good over the… https://t.co/Ufc37sSps1
They do what they promise - which is all any customer can ask for.
I have used and recomended clook many times for clients. They offer goid value, uk based. Good feAtures. And very helpful and responsive with reguard technical support.
My experience with Clook is all very new but my initial impressions are very favourable. It has been very easy to register and set up our website and when I have had queries, they have been quickly and efficiently dealt with.
Over the last few years Clook have proved to be a rock solid provider, and the best tech support in the business. Highly recommended
I really appreciate that clook seem to employ genuine technical experts - as opposed to just bums on seats which is exactly what you get from lesser hosting companies. Thanks for supporting me guys! Keep up the excellent work.
OK where do I start. I'm a Web Developer currently on the reseller-50 plan with Clook Internet. I initially heard of Clook via an associate of mine. He told me they were the best reseller out there. Very fast website delivery. Very fast support. Great value for money. Great admin area to manage all of my website accounts. I thought he must work for them! But no, after now being a customer of Clooks for 10 years, I can honestly say, with my hand on my heart, all the above is true. To add to that, the best thing in my opinion is that you hardly ever get any issues. Once a website is live on there, it runs trouble free. I have used other resellers in the past and none have met this standard in my opinion. Clook were great 10 years ago and just continue to improve over time. I know that anxious feeling you get when searching for a reasonable priced reseller when you are starting out. You really don't need to look any further. I'll put my reputation on it.
What can I say other than I've been with them for 13 years and just renewed again! I honestly don't even bother looking to see if I can get the same deal cheaper elsewhere because even if I could I wouldn't risk going through the rubbish service/support that I had with other companies in the past. Service is fantastic and support is even better and lightening quick. Perfect!
Always Brilliant service! The technical support team are the best I've used. Ticket replies are in minutes rather than days like other hosting providers I've used in the past. Would reccomend.
What sets Clook aside from the rest of the providers is their customer support. They are easy to contact - even by phone! - and all my queries have been resolved quickly and courteously.
Working with Clook is always straightforward, with the 'jewel in their crown' being the fantastic Support Dept who respond to any request quickly and thoroughly. They are our first choice for webhosting and related services.
The service offered by Clook is truly excellent. But aside from being a thoroughly reliable and friendly ISP, which they are, it’s the details which really make the difference, especially for a sole trader like myself. A small example is the billing system, which is delightfully smooth and clear, with neatly presented PDF invoices sent in good time and a second copy marked “paid” arriving moments after settlement. Another example is the well-designed client portal, with very fast ticket responses from staff who are knowledgeable and unfailingly patient. After three years as a customer I have no hesitation in recommending Clook.
I was tired of hosting issues, downtime, apologies and excuses from my previous host, I was recommended Clook - and I am very impressed and I can now get on with my work safe in the knowledge that my important websites are in safe hands. Thanks Clook!
Today, Clook resolved my cPanel query, but that's just the tip of the iceberg. Over the last 13 years I've experienced top notch support whenever I needed it - always fast to respond, and always easy to deal with. I've recommended Clook to many people over the years and will continue to do so.
I recently required some assistance regarding our service with Clook and the level of support and advice that I received from the support team was exemplary. If all my business partners provided support as good as Clook my life as an IT Manager would be so much easier. Thank you and keep up the excellent workBest regards Daryl Unitt IT Manager Education for Health
Super fast response, within minutes, to any kind of problem, in my experience always solved quickly and efficiently by the friendly Clook team.
@EddieMayan @yoast I am sure we have our favourite hosts. Mine is @clookinternet - nevermind Rackspace- Clook have fanatical support.
They respond quickly to very request and their advice is always exactly right. My previous provider, Gandi, was slower and they often failed to understand the problem. Clook, by comparison, really understands the customer's needs and also go out of their way to implement customized solutions, such as when I needed a module installed so my Dadamail would work correctly. Thank you, Clook.
We have used Clook Internet for over 6 years now for hosting our website and email accounts, in that time we have recommended them without hesitation to business colleagues and clients alike.In 2014 we had an vulnerability within our website that was (almost) exploited but due to the fast reactions of the Clook team who at 10pm in the evening prevented disaster which allowed our web developers to correct the site without detriments to our business.If you are looking for a company which is run by a very passionate team that are also up to date with the latest hardware, software and trends you will be hard pressed to find better than Clook.
We found Clook Internet to be thoroughly professional and knowledgeable and have no hesitation in recommending them to any potential user. The service provided was tailored to our business Thank you to all at Clook
With many hundreds of websites on our books we need a host that can respond immediately to queries. Clook have proven themselves to us for the last 5+ years to be key to our business and would not hesitate to recommend them.
I have been a client of Clook for nearly 10 years now and when I needed another reseller account the only choice in my mind was Clook. The prices are reasonable and the servers they use are very reliable and I am always given plenty of notice when upgrades are being made. Their service response times are second to non, whether it's 10am or 2am you always get a very quick response and the problems are sorted without a fuss even when it is something that I have cocked up.
My website was created for me by a webmaster, but I am in charge of all its updates and additions, which are very straightforward and easy to do. As a result I have a professional site where I can showcase my work to the world.
I have now been a client of Clook for a few years and I have found their online support to be exceptionally swift, professional, and friendly. Recently I had 4 sites migrated into a new account and Will, the clook professional that was assigned to the project was very good at communication, kept me informed regularly, and completed the project within the agreed timescale. I am happy to recomment Clook for hosting based on the superior support.
Awesome support for secure websites. Thanks @clookinternet, @cPanel AutoSSL and @letsencrypt Easily configured, now click for secure SSL. :)
Their support is, bar none, the best I've ever come across. Fast replies, help with configuration, and more.
i'm based in shanghai and as a result my banking situation is rather unique, it tends to trigger fraud alerts, the Clook team were not only quick to respond, but also offer solutions and guidance to help address this issue for me. their service is straight forward and easy to use.
trying out @CloudFlare with my @clookinternet reseller account! Thanks guys
Speedy transfer from old host. Even transferred out of business hours to minimise disruption to business emails. Nothings seems to be too much for them. Exceptional service
The service and help we received from will was outstanding! We are not very good with computers and struggled immensely with the settings etc when setting up our email accounts. Will was always willing to help despite the fact we had rung him a thousand times for help! Overall a very friendly and helpful team at Clook. Would definitely recommend to others.
I've been using Clook since 2006 so they've grown quite a bit over the years and I can't fault them. The thing that stands out, for me, far and above other providers I've experienced is the customer service - it's outstanding. Super fast, super helpful. I can heartily recommend Clook.
Setting up an account was very easy, and the website is very user friendly.
Excellent service. Prompt and efficient customer support. Thank you!
Huge thanks to Chris B @clookinternet for all the help in the early hours. Just joined you guys. AMAZING service!! Thank you!!
I had been putting off moving my reseller hosting account for months because it had been such a nightmare moving all my accounts before. However, Clook moved all of my 20+ accounts for me at no extra cost (sites, emails and my WHMCS account). Moving accounts was a seamless operation, entirely stress free for me and my customers didn't even notice the move.Clook has the most friendly, speedy and knowledgeable support team ever. You can actually phone them up and speak to someone based in the UK which is a huge relief.Clook came highly recommended to me and I would highly recommend them to anyone else.
I was having trouble with my wordpress site and my webdesigner was unavailable. I contacted Clook and Arran took the time to help me with my site even though it was a design issue. I was highly impressed with Arran's speedy response to my queries. Thank you Clook!
Any time I raise a query with Clook they are extremely quick to respond and will also go out of their way to help you resolve your query or issue. I highly commend their services.