See what our 298 reviews say about us...
Clook is an excellent company. If you can't find what you want in their tech library you can call them and they will speak to you. Yes they actually 'speak to you' and resolve your problems! Top marks from Cardno Ltd.
I've used Clook internet for about 15 years. They always go the extra mile when providing support. Sadly, I'm still not much of a technical genius even after all these years, but they are always helpful and supportive!
Superb! As an existing customer I couldn't be more happy with the service Clook provide. The online chat and 24/7 phone and email support is excellent and provides a fast, friendly and very helpful response when we you have an issue or just want to know if something you are planning is even possible. It is nice to find a company that is capable and willing to be flexible to help you out.
watching this delightful #thunderstorm move across the country on the Blitzortung lightning map 😎❤️🌩️ https://t.co/NA7UBqU0Pu
I was unable to see my pictures online. Within minutes someone from Clook helped me immediately. They alwaays help us quite rapidly.
I regularily use the email support provided by Clook Internet and their response time is amazingly fast
Excellent customer service and rapid response to all queries and support, and a effortless migration of 25 sites from my old service provider. Couldn't ask for more.
Historically, I have always found the process of hosting my websites and managing domains, painfully complicated with other service providers, but I can honestly say, after having being put on to Clook a few years ago by a friend, I have found them, hands-down, the best, friendliest and most helpful web services provider I've worked with. Nothing is too much trouble and whenever I've needed any technical help, the response has been swift and any queries I've had, have been resolved quickly, every time. Life's complicated enough without needing additional things to worry about like the website going down; I have total peace of mind with the service Clook provides and can't see myself, wanting or needing to go anywhere else. I'd recommend them to anyone, without hesitation!
Clook made everything so simple! Very impressed, especially with the speed of enquiries.
Clook Internet are always prompt and accurate in responding to enquiries.
Since I've been working in the IT industry for the past 17 years, I have never seen any reliable hosting company as Clook. Fast response and super service! Thank you!
The best customer services and technical advice bar none. Lightning fast responses to submitted queries; always polite with responses clear and easy to understand.
I would like to thank clook internet has my UK based provider for both my website and emails over the past number of years. I would therefore recommend their services to any individual and or company wishing looking for this service. The support to us has been second to none with a fast response time and friendly service. Always polite and extremly professional at all times. R.RICHARDS IRIS LTD
I've blankly refused to work with any other hosting partner since moving to Clook.
I have been hosting websites for over 2 decades so can sympathise with anyone trying to find a host you can trust and depend upon. In the early years I used several different hosting companies, both small and large, now I just use two, and I am glad to say Clook is the best of them all (previous and current). I have been with Clook since June 2004! I have found them to be proactive and responsive with all support requests, which is what you need. System upgrades and patches are applied proactively, I have yet to find an insecure server control panel. Thanks to Clook, heres to the next decade....
We are very happy with the service Clook offers. Information provided is clear and timely and the support we have received has always been prompt, efficient and courteous.
As a Graphic Design business, building websites for many clients, we have been using Clook as our No 1 preferred choice of hosting for many, many years. They are completely amazing and go well beyond the extra mile whenever we've needed help. I can't rate them highly enough!
I have been hosting multiple sites with Clook continuously since 2006 and throughout that time the service has always been excellent. The few support tickets I have needed to raise have not been because of a problem caused by Clook but rather my seeking their advice or guidance and the response is both fast and friendly. I would not hesitate to recommend them.
Clook always make me happy. The support staff are top-notch. Today I had an SSL certificate that needed final configuration on my server; they dealt with it in less than 5 minutes. Fantastic team at Clook!
Apparently bullet-proof services over 18 months so far, great value and really good comms. Why would I go anywhere else? Highly recommended.
Always excellent customer service, response is instant, service is reliable. By far the best hosting company I have used.
Shout out to @clookinternet for providing the best support from a hosting company we've ever experienced 😘
I tell you... @clookinternet are bloomin' marvellous at customer support and servicing. Wonderfully friendly, informed and helpful.
Clook offer a top quality service at a very reasonable cost, with fast, stable servers that experience minimal downtime; excellent customer service, with fast, knowledgeable responses to querys, and reasonable requests acted on without a fuss.
Clook's support is 2nd to none in my experience. Swift responses, always polite and helpful (even though I probably ask dumb questions as a novice!) and with a 100% record in helping me fix issues. Always highly recommended to anyone needing hosting.
Top customer service! Fast & efficient!
We've been with Clook for many years because they help me sleep at night! They are a safe pair of hands and we feel comfortable that they are looking after ours and our clients data. Quick response and real expertise is what sets them apart from so many other hosts. Thanks Clook for the good sleep I've had over the years!
@clookinternet @TimTomato I can vouch for Clook hosting being super reliable and their customer support is amazing 👍
Thank you @clookinternet chocolates too!! https://t.co/XdNp1adC99
Have been with Clook now for over 5 years and they have been great to me and my small business. If I ever have any issues or problems, I can depend on them to help with a fast response. Clook provide me with absolute piece of mind.
Good stable hosting. Very responsive customer support. What more do you need!
they respond within a few minutes to all my support queries - on any day of the week and at any ungodly hour
Clook are the most amazing hosting company. I have been using them for - well longer than I can remember - and in all that time they have never let me down and gone well beyond the extra mile to help us when we've needed it. I cannot recommend them highly enough!
Not had many problems over the years I have use Clook, but have always received a fast response to a technical problem I have sent in coupled with a quick resolution. As happened today, email fault resolved in less than an hour of submitting a service ticket. Good job.
The speed of support is excellent. I am by no means an expert web developer but have a blog to share my research work. I wanted to make some fundamental changes and the 24/7 support offered meant I could do this on a Sunday when I was less busy with other work! The service is not only swift but the team communicate in a clear way which means I can action their suggestions easily! Jargon free support!
@clookinternet Ok, I will! Thanks!
Having been a customer since 2004, Clook have consistently offered an outstanding service with excellent support and reliability that has only increased over time. Support times are super fast with informed responses provided by skilled operators who can quickly fix and advise as needed. This means we can get on with building websites knowing our Clook hosted sites are well looked after!
Mainly by enabling me to forget about the hosting of my sites. I moved to Clook over a decade ago after a bad hosting experience. After a few months of great service I thought they were perfect but I have to say that since then their professionalism has just got better and better.
Fastest support response times I've experienced in Web Hosting. The folk at Clook are always friendly, highly competent and their server infrastructure hasn't let me down in roughly 8 years!
From sales to support, these teams respond quickly and professionally. Support has been in minutes than hours and days as some others are. This has instilled confidence that when thing might go wrong or changes required, a speedy response and resolution is but a service ticket away. Great job.
Perfect for my needs - fast response times, competitive pricing, and decent feature set. Even if I'm being difficult with my requests they come through for me. Thanks Clook!
Clook's service whether it's in technical support or sales is world class. My company requires a reliable, fast and stable platform and Clook have delivered in every way possible. As my company grows I have recently invested further in Clook's services which has been an effortless process. Thanks to all the team for your ongoing support and service.
I had an issue with the payment of an invoice, it was rectified within a matter of minutes after contacting Clook. Excellent level of service!
Our company, and our clients, rely on good service from our suppliers. We've been with Clook for over 4 years now and the standard of service is outstanding. The response time for tickets is ridiculously quick and we've never had any issues that they haven't been able to be fix, solve or remedy. Completely professional, massively knowledgeable, always willing to provide sound advice and pretty indispensible for me and my team. Five stars is not enough.
Clook have a fantastic support system in place that really makes a difference when you need a helping hand. I have used their support for their hosting packages, about a dozen times. On each occasion I have been contacted within 10 to 15 minutes by knowledgeable professional support staff and every issue was fully resolved quickly. Other internet companies offer more speed or space or bandwidth, but I am not interested because I want reliability and quick support when needed and that is exactly what Clook provides.
Response times to tickets are lightning quick and always helpful. Beats every other technical helpdesk I've ever dealt with.
When my clook disk space was overloaded with mailsI called customer assistance , got through quickly to a helpful courteous person and between us we solved the problem of what to do next very efficiently and without stress.
Wow - let it be known that @clookinternet responded to my tweet in under a minute! Thank you...
I'm not very good with technology and computers so when it comes to setting up an email account on my computer it's like total hell. Clock was recommended by a friend to told me that they were based in the uk and that they had a help line which was good. Because of my poor technical knowledge of the computer world I had to give them a call which nothing was too much trouble, they spoke in "simple terms" and not IT waffle, which was great for me. Jamie Hoyle is really helpful and is a real asset to the company, thank you very much for all your help.
Cannot fault the service from Clook. Whether its tech or billing support, I don't think a ticket has ever been outstanding for more than 15 minutes from phone call to completion. Absolutely fantastic!
Peace of mind ... great cost effective service, no down time. That's exactly why we use Clook Internet
been with these guys for years, tried many others over the years too with other sites but clook never let me down.
Super-swift response times for technical support. They also deliver on promises, which is a bonus!
I've been with Clook in one way or another for, I think about 12 years. Their customer service and support have always been exemplary - a reply by email usually within minutes. There's rarely a problem with their hosting - but when there is, they communicate well, fast, and it's obvious it's a real person wanting to help at the other end. I can't recommend them strongly enough.
Excellent service for the many years I have been with Clook, support is always rapid and on the ball sorting any requests out. Simply the best web host I have ever used.
I am very happy with the support and hosting I get from Clook, I have been hosting sites for nearly 20 years and no other company has even come close to matching ther performance I receive here.
I rarely need the support team, because there are very rarely any issues, but when I have technical queries, their response is ridiculously quick - even at the most unsociable hours. Customer services is clearly a major focus of Clook, and it makes a world of difference when you can't find an answer by yourself.
Value for money, reliable web hosting packages with excellent data backup service and exceptional 24/7 technical support
I'm always so impressed with the service Clook offer. Whenever I have a problem or question I just submit a ticket. I get a reply almost instantly, answering exactly what I wanted to know or fixing the problem I had. I've honestly never received better service anywhere else!
Clook Support staff are second to none. We have been in the reseller hosting business for 20 years and no-one comes close to Clook's responsiveness and expertise at quickly resolving issues.
I've been with Clook for 12 years so that in itself says it all. During that time I've had excellent service and as near 100% reliability as makes no difference. Friendly, excellent support staff, who can deal with a non-techie with a small site as easily as they deal with an FTSE 100 company. These guys know their stuff. If you want cheap then go elsewhere, but if you're looking for value, service and reliability then they're highly recommended.
Yet again you guys in support do another fantastic job in a super fast time. Thanks again @clookinternet
These guys are genuinely top drawer. Super responsive and very knowledgeable. I know I can count on Clook to deliver every time and that's exactly what I want as a small business owner. Very high standard indeed.
Hi, Clook are responsive and knowledgeable and will always do what is within the power to help. Highly recommended Martin
Very reliable services that was recommended by a friend, also their customer support is always on point.
Can't recommend @clookinternet highly enough for hosting. Stable, fast and their customer service and support is outstanding.
Have used numerous hosting companies over the years but Clook for me are the best in terms of both uptime, and responsiveness / support - and any issue or question I've had has been dealt with quickly and satisfactorily.
Looking for a quality #hosting company. Try @clookinternet Highly efficient and friendly team. 👏👏👍😀
@Frances_M_B @Gadgetoid @tsohost I can recommend @clookinternet if you're not sure of who to move to. Been with them over 10 years.
Simply first class service as always! :)
Switched to Clook around 10 years ago after using a slower US based provider, have never looked back, literally any problem I have had has been sorted by a great team, and I think the downtime has been minutes over the past 10 years.
Clook have been our main hosting provider for over a decade, and host hundreds of sites for us. They have consistently provided exceptional support and have never disappointed us. Over this time, I've dealt with countless other hosting providers (Namesco, Eackspace, 1&1, Fasthosts, UKhosts, Cloudways to name but a few) all of which have disappointed and generally have support staff who know less about Unix than me. Clook on the other hand are always one step ahead of me and I can always trust their advice. They're pretty well summed up by this xkcd: https://xkcd.com/806/ except that you don't need to know the codeword! Clook are big enough to provide a solid, reliable 24/7 service, but small enough to provide us with the personal service we need. I couldn't recommended them more highly.
Been using these guys for years. I simply can't fault them. The #1 thing for me is speed to reply to my questions and these guys are on it.
Clook has an easy to use website and a very efficient support system for clients. I like how the system sends reminders well in advance and then again nearer the time when things are up for renewal. It is so easy and quick to get help and staff are very patient if you do not understand. Overall, we are very satisfied with the products and services.
Clook is constantly providing a fast, reliable service for my web hosting needs. The guys at Clook always answer my support questions in a clear and concise manner, while the user interface on their client portal is smooth and easy to navigate.
Submitted a ticket to @tsohost 2 hrs ago & no reply - frustrating! I've been spoiled by @clookinternet and their immediate responses.
The people at Clook are brilliant! They provide excellent products and fabulous service, and are very quick to answer my questions. I have been using their services since 2013 and I definitely recommend them.
They may not be the biggest, but they're by far the best for customer service. Queries are answered well within the 10 minutes they claim and those answer are both useful and sincere - there are no copy/paste answers here. Their uptime is second to none. We've been using Clook for over 5 years now and can't fault them. Keep it up folks!
Good products, good value, excellent support, ease of use.
This company is amazing! The service I have received over the last 10 years has been outstanding. I have had very little reason to contact them as everything just "works". I use a reseller account and have never had a single problem directly linked to Clook. However, as we all know clients are something else, and on the very odd occasion one of my clients has messed up, Clook have stepped in on my behalf and within minutes (usually seconds!) corrected any issues. Using Clook has saved me a lot of hassle and I can sleep at night knowing everything is just 'working' as it should. I cannot recommend their solutions enough.
Simply put the level of customer service at Clook is excellent. I've had websites and domains with Clook for over 10 years now, and I now wouldn't consider using any other service. The control panels for individual and reseller hosting are clear and easy to use, security is very good and support is fast when you need it.
Had an issue tracing a domain set up years ago by a previous employee that had moved between ISPs. Arran found the relevant information within minutes and guided me through the system to the area I needed. Excellent service!
I have been with Clook for several years now and their communication is excellent, fast, informative. I'm able to ask questions and ask for their honest opinion, which really helps if you don't know what your doing, and if you what an excellent UK hosting company, This is it. Thank you so much.
I've been with Clook for over 10 years now and they have always been very reliable, friendly and amazingly fast with support queries. In the very few rare times when there have been server issues, I've always been confident that the issue would be resolved as soon as possible. I've used many hosts over the past 20 years and none have come close to Clook for reliability and professionalism.
The support service is stellar and literally could not be any faster! Ticket submitted, reviewed, solved and communicated within 4 minutes, all this at 10pm - top marks Clook!
I've been a customer with Clook for over 7 years and been extremely happy. Their support is top-notch and they almost always reply within a minute or two - something that I've not experienced with any other host. They've helped with customisations and are always so helpful. I'll never forget the fact that Clook's owner, Jim, helped me understand how to use my dedicated server in a one-to-one session just after we moved over to Clook. And I've been with them ever since.
We've been using Clook for more that a year, and simply had no questions during this period. The interface is friendly, payments are easy, service is reliable. Best value for money!
Dealt with my request/query in minutes. It was a simple one, but still, any kind of quick, efficient response is welcome!
Without a doubt, Clook are by far the best hosting company I've used in the past 15 years. Excellent customer services and always on hand to answer any questions. Really competitive prices too, making the choice to stay with Clook the easiest one to make! Excellent Company.
I've been with Clook now for many years and would highly recommend them to anyone. The Client Area Dashbords are very easy to use and intuitive. The support is outstanding with no question too small or too complex for their engineers. Today I opened two tickets with them and both were answered and resolves within minutes. I wish all companies were as delightful to work with as Clook!
We've been a Clook customer for 10 years and the service and speed of support is the best i've ever come across in any industry or field. I've recommended them to quite a few people over the years who still thank me for pointing them to Clook. I've had to use other hosts for when clients have existing packages and the service of some of them could make a grown man sob. I lose count of how many times i've said "Just host it with Clook". You can't know everything and when you don't, they have help and advice which is just invaluable especially if you're more design than tech. Simply put...I'll never even look at another hosting company. I wouldn't even flirt with them!
We've used Clook's hosting service for several of our websites over a number of years. Clook always answer any queries we have in a very speedy response time, which is excellent! We would recommend Clook 100%, thanks!
4 1/2 out of 5 - the service makes me happy, most times...
I have been with Clook for over 4 years now and have been 100% happy with the service I have received. The tech support is superb and queries are always answered and resolved really quickly 24-7. Thanks!
We have been with Clook for years now primarily because the support is second to none. Tickets get answered and actioned within minutes. Great support is vital in a host and it's why we've never looked further since finding Clook.
I had to make a few changes to the way the account was setup. I called at a later time, which was important, because I needed help at an inconvenient time and could still speak to someone to help with the changes.
trying out @CloudFlare with my @clookinternet reseller account! Thanks guys
I have been hosting with Clook for over 12 years. Their Servers are Rock Solid and their Support is Outstanding. I have never waited more than 1 hour for a support response. Clook is the perfect model of how all web Hosting Companies should be run!
Our business have been with Clook for quite a while now, they provide excellent service and support, which is why i didn't hesitate in going ahead with a recent upgrade. A smooth migration with no downtime, and then a follow up email to check everything went ok, I'm really pleased!
As a designer and developer I can honestly say that of all the hosting companies I have used Clook are by far the best. Their service and support is outstanding. I don't think I've ever had to wait more than 15 mins for them to get back to me on a support request. I'm using their new optimised server with WordPress which is just a huge improvement in performance. If you're looking for a hosting company that is at the top of its game you're in the right place. Mike (Backfyre Design and Development)
First of all, Clook Internet was recommended by the people behind a mailing list service I use, and I have not been disappointed. Setup was easy, and even migration from shared hosting to reseller hosting has been quite painless. What is best about the company is that they speak in plain English, unlike a few other providers I have used over the years. They intuitively know how to respond, based on your level of comfort with technical details. Instructions are precise and friendly, no matter who I speak with. And they are quick. Often a problem is resolved with one quick question and answer. In short, I could not be happier.
I can't remember how long I have been a Clook customer but it's more than 5 years. Throughout that time I have experienced zero problems. Sometimes my own lack of knowledge has caused me to contact support and all I can say is the response has always been beyond fast and close to psychic. Clook is faultless.
@Mark__Lawrence Try https://t.co/pjf7UnS98F. Superb service. @clookinternet
Clook's customer service is second to none. This gives me the confidence to provide reseller hosting to my web design clients, knowing Clook will be there to help when I need it
We have been with Clook for many years and throughout the service levels have always been brilliant. Tickets are always answered in a few minutes and any problems we have are resolved quickly and support team are always very helpful. Server uptime is brilliant and the teams spot problems long before we do and they become a major issue. Best hosting we have ever had.
The guys at Clook are always at hand to help with the running of the server whether that's moving a site, switching to HTTPS or performance. They are quick to respond at any time and this is why I have been using their service for more than 8 years.
We were given an extremely tight deadline to transfer over 4 accounts from one host to another. These were not just any accounts... they were huge! Carl stepped in and managed the entire process for us, and resolved any issues we were having, and left us as very very happy customers. Thanks to other members of the team too who stepped in and helped out at night. I would highly recommend Clook to anyone. Customer service second to none, as are the quality and speed of the servers themselves.
Clook provide consistently excellent customer service. All their technical support staff that I've dealt with have been extremely competent as well as friendly and prompt.
Clook Internet has been the best host I've had by far. I hosted about 20 sites at the time I moved to Clook and had stuck with my previous host for years longer than I'd wanted to as the thought of moving that many sites was quite daunting. Clook moved all the sites for me with absolutely no problems at all. Their support is superb either by phone or by support ticket. I'm always recommending Clook to people and everyone I know who uses their services has always been very happy with them.
I have been using Clook for several years and am constantly impressed with their offerings. Despite being a very low level user I receive great customer service including super speedy responses to support tickets. I recommend them to anyone looking for hosting solutions.
Been with clook for a number of years and they have been great.... would highly recommend
Have been with Clook for over 10 years now and have always been happy with the service. On the rare occasion that we have had to ask a question it has always been answered within a few minutes! Having a reliable hosting company that we can trust makes running our business so much easier!
Excellent website hosting services backed up with quick, helpful support
The number one arsenal in the clook.net armory is the speed and professionalism they deal with issues, Although I normally contact them to make a change on the account, they always replay within an hour and pretty much deal with the issue straight away.
I have been creating websites since 2001 and first used Clook through a client back in (I think!) 2006. They are by far the best hosting company I've used and I encourage all my clients to use them. The support is second-to-none. You never wait more than a few minutes to get a response; I have even had queries answered in under a minute. The hardware is excellent too. I have benchmarked PHP scripts and MySQL queries and they are always blazing fast on Clook's servers — even in a shared environment. They have gone the extra mile for me many times, even letting me use their SMTP server for an online forum free-of-charge. I once had a client with one of the bigger hosting companies and they were getting blacklisted by Spamhaus. The hosting company said it wasn't their job to fix this and did nothing about it. Even before we're signed up with Clook they did more to fix the problem than the original hosting company ever did. We moved the client over to Clook's cloud service (which was actually cheaper and better than what they were paying before), Clook helped fix the problem, which has never emerged again since. This is just one example of how things have improved when I've moved a client over to Clook. Here's to many more happy years of hosting!
The one thing you need with a hosting company is quick support. I 100% get a response within 10 minutes or less, and nothing seems too much trouble. Seriously good.
Great to hear that @clookinternet have partnered with @CloudFlare - another great addition to a quality hosting service :) #HappyCustomer
Clook are excellent on any support issues that I have had and are very quick to respond. I have been using them for a number of years and would recommend them to others.
I am always impressed by the quick turnaround of every support ticket I open. Its just great service that i never got with other hosting providers.
Clook give a first class service combined with amazing support! Highly recommended
I have used Clook for about 10 years. They are brilliant. Their availability and attitude is why I love them - any time of the day or night they are available, reply within minutes and actually solve problems. I have recommended them many, many times and will keep on doing so.
Clook's interface is pretty good, so you don't need to contact support very often. When you do, you get an instant response - most queries are solved within minutes. The support guys know their stuff and are always really helpful.
Been using clook now for over 10 years. Packages are excellent and flexible, can be added to when needed and nothing has ever been a problem to do. Never known any downtime. Support and Pricing is excellent too. Can't recommend highly enough.
@77roscoe @JimSterling Damnnn, if it helps Jim - took me about 6yrs before finding @clookinternet for amazing hosti… https://t.co/yE9ldQ0R4O
Absolutely excellent - By far the best provider I've ever had
Very good customer service. Above and beyond their remit in helping to keep my website on line. Thanks Clook!
@RobKaiju @tsohost Always @clookinternet for me - they've been absolutely stellar for over 10 years, which is a rea… https://t.co/9FjYA10uYc
The process is painless, easy to understand, reliable and everyone very helpful!
@clookinternet this is EPIC, awesome news Clook.
We've been Clook customers since 2012 and their technical support is excellent. Fast and very helpful.
Prompt and efficient support service from @clookinternet yet again - many thanks guys 👏
Amazing customer service again from @clookinternet 👍🏼#thatswhatilike
Clook is a rarity in today's world - a company that offer great service and great support. Having tried a number of hosting providers over the last few years, none of them come close to Clook.
We have been with Clook for over 7 years now and they have always been great! I don't recall needing the support team as there are rarely any issues. The web page is very friendly and easy to navigate, reliability, service and price have all been excellent. We couldn't be more happy with the service Clook provide. Definitely a 5 star company. would highly recommend…
I look after various sites on Clook from personal sites to a number of large e-commerce sites. Support is really important to me and Clook are second to none. Our SSL cert ran out on one site due to an oversight on our part and within 14 mins of first raising a ticket on clook, LetsEncrypt was installed on the server and a free SSL up and running whilst a new EV cert is sorted. Fantastic service and always helpful support staff that often go above and beyond.
First-rate support service, any queries generally resolved quickly and extremely fast replies once a ticket has been raised, would definitely recommend.
Clook is the best company I have ever dealt with. When a problem crops up in our own business the first question is invariably "What would Clook do?".
I was introduced to Clook by my daughter many years ago. She is a an IT Guru - degree in Computing Science ++. I on the other hand am a complete Luddite and have been so glad of the friendly and fast responses from Clook Help over the years - and never once you stupid old woman!! Even when I deserved it!
We moved our website to Clook a few years ago after several unhappy experiences with other companies. It was an inspired choice as we have had excellent support ever since and would recommend Clook without reservation.
Really pleased with the service with Clook, have been with them for many years and always found they are quick to respond and update. Thank you.
Every time we contact Clook they get back to us so quickly that gething something fixed is like they are there in the room with you.
their services are good value for money, and support is very helpful and responsive. highly recommended.
Clook always provide fast and helpful answers to all my support questions.
I have been using Clook hosting for about 10 years, maybe even a bit longer. There are a few things that stand out for me. First the support is always there, usually replying within a couple of minutes and they know their stuff. As a designer/reseller who does not have a great depth of knowledge on the server side of things having confidence in the support team is a must have. Second, the servers have been totally reliable, and for shared hosting pretty quick. In fact recently one app I was having problems with had their support commenting on how impressed they were by how fast their app was running. An this was before I turned the cache on or added a CND. Not bad for a shared hosting account. Lastly, continuity. Seems like I deal with people who have been around a while. There does not seem to be a great turnover in staff. Having heard of other good hosting companies that were bought out by larger competitors only for support and quality to go out the window chasing profit. Keep up the great work!
It is so nice to receive instant telephone support and email support even if the problem is of my making! Within 15 minutes my life is back on track.....Having a human who understands we are not all technical whizz kids and can explain issues is so refreshing too. More than happy with Clook, I'd rate them Excellent if the phrase were available - I have to settle for 5* and Very Good! Try them, I'm sure you won't be disappointed.
I've been using Clook Internet to host several websites that I manage for a number of years now. Their service is great - easy to set up, all the tools I need to manage my sites and reliable hosting with regular backups for peace of mind. But the best thing about Clook is their 24/7 technical support with fast response times and helpful support staff who are willing to give advice on any issues I have had with my sites, even if they aren't hosting-related. Highly recommended.
@clookinternet Thanks Clook. Great service as always.
I can always rely on Clook for an immediate and effective response to any questions or issues I may have. They are always helpful and knowledgeable, going above and beyond what would normally be expected.
On the rare occasions that I need to contact Clook for support, they are always lightening quick to respond not only with acknowledging my query but providing a solution too. The peace of mind that gives customers is priceless.
A Clook user for over 6 years now. Having had 20 years experience with most UK hosting companies, Clook became the go-to reseller hosting provider for our company. Flexible and transparent services with fantastic support, 100% recommend them. Thanks for 6 great years of service Clook.
These guys are the best. Their service is like no other. The products are excellent and well adjusted to suit specific needs. In teh more than ten years with them, I have never had to worry about support. Overall a 5 out of 5 is not enough.
The team at Clook have always been super responsive to my needs. As a novice when it comes to transferring domains and choosing the right hosting package, they were able to patiently and clearly explain the process. Can't fault them for price, either. Great job Clook, keep it up!
This is why we use @clookinternet for our #hosting requirements. Christmas sorted for our clients :-)… https://t.co/phrigm0SrT
Great customer service from all the team.
After trying several different hosting providers with generally quite negative customer service, Clook have always been incredibly easy to deal with, reliable and knowledgeable. We have 13 Drupal / Wordpress sites registered & hosted (as a re-seller) and would recommend them to anyone else in a similar position. They're like a like a breath of fresh air :)
@EddieMayan @yoast I am sure we have our favourite hosts. Mine is @clookinternet - nevermind Rackspace- Clook have fanatical support.
I have used many companies in the past, some start off well but the quality never lasts and this is down to them trying to save money IMO, cramming servers to save money so they can offer mega cheap deals, then everything falls apart. Better to pay more and get what you need on a consistent basis, that being very fast and competent service and reliable servers with constant uptime. Clook is company I trust, having now been with them for many years, I know when I need help it's there and I don't have to worry about my hosting like I used too. I would recommend them to anyone and everyone who is serious about their web prescence.
The customer service at Clook has been excellent, Clook helped me migrate all my websites over from my server with minimum pain and hassle. I also think the quality of the hosting is high for a shared hosting solution. The website speed is really good and with a few tweaks to some existing websites I have managed to match, if not in some cases, beat the website speed that was being achieved on my virtual cloud server. The support is fantastic as well, I have always received prompt and speedy responses to any queries. I would highly recommend Clook to all business owners and especially to any businesses within the digital industry who are looking to provide a good quality service to their clients and want a provider they can rely on!
I've been with Clook for 14 years, from their early days, and I still recommend them to anyone looking for a good, reliable web hosting company. I describe them like the Golidlocks story, not too big, not too small, but just the right size. Small enough to get the rapid personal attention you want for an important service like hosting a website, but big enough to have all the robust systems and 24/7 support you expect too. I couldn't recommend them more highly as my 14 years using them to host my own and my clients' websites illustrates.
EVERY time you need support you get a reply within a few minutes. EVERYTHING is sorted out. That is why I buy time and time again from Clook. Highly recommended.
I could write a book about the excellence of Clook, but I'll keep this short. I've been with Clook for over three years. From my very first sales chat with founder and director, Chris James, to the latest request to restore a site after an update mess-up yesterday, speedily handled by Si in technical support, I've never had anything less than 5 star service. I started hosting 10 clients on a reseller-20 package and now have over 20 clients - some government funded - on a reseller-50 package and a cloud server. Dealing with Clook is similar to the feeling you get when dealing with the very best family run enterprise, with the added bonus that you are part of the family. When I had a problem on Christmas morning, it was Chris James who dealt with it personally. I cannot recommend Clook highly enough - if I could give them 6 stars I would.
A genuinely excellent service for web hosting packages. I've never had any downtime and the lightning fast customer service is second to none..
I've hosted multiple sites with Clook for many years. Clook's technical and billing support teams are second to none, they're prompt, courteous and helpful. Their prices are very reasonable, their servers are perfect for my needs and my clients needs. They helped me set up SSL certificates and manage all my domains. Thank you! I wouldn't go anywhere else.
The guys at Clook have helped me out multiple times whenever I've had an issue and been help and fast when doing so! 100% happy.
The customer support at Clook is second to none. Always incredibly speedy and helpful. They really have been a massive help over the last 12+ years of using Clook as a hosting provider. Highly recommend.
Never had any problems at all and the service is super. Responding to questions is very fast and efficient, always friendly and helpful.
@martinbean @_paulfreeman @tsohost I only have two clients on there they. I highly recommend @clookinternet. I have… https://t.co/3mgtI6urmJ
I’ve just started my ninth year with @clookinternet now — and still the best hosting company I’ve ver used.
Simply put the level of customer service at Clook is excellent. I've had websites and domains with Clook for over 10 years now, and I now wouldn't consider using any other service. The control panels for individual and reseller hosting are clear and easy to use, security is very good and support is fast when you need it.
Big shout for #awesome @clookinternet solving some weird server problems for me.
I have been using Clook now for a few years for a Wordpress and OpenCart website. I am impressed with Clook as I have only had to raise 3 support tickets - each one was solved satisfactory. There have been very little downtime (minutes from memory) when they updated servers which I was informed about well in advance. I am not a professional website designer and the level of support is so good I do not feel intimidated. Happy to recommend
I feel supported by Clook's helpful and friendly 24hour team who take the time in a professional manner. Was recommended to me and would certainly pay it forward to others.
Great and quick service on customer support. No sleepless nights and worries about things happening on the products I have with Clook.
I asked for a security update for a site and Si at Clook actioned it withing 30 minutes. This was first class service. Top marks, Clook! Peter
I have been with Clook for years, they're always prompt to resolve issues and their customer service is amazing. Definitely the best hosting provider I've ever had.
Cheap, fast, good - pick three!
I've been using Clook's web hosting in both a professional and personal capacity for over 10 years and wouldn't go anywhere else. As a web developer, it's crucial that the web hosting I recommend to my clients is top notch; Clook's unparalled support and uptime are exactly that. I have recommended Clook to friends and colleagues who are all happy customers too.
Had to come on and write a review because I had yet again been utterly staggered by the speed and efficiency of Clook's customer service. As follows: At 13:14, I opened a ticket on the Clook support site asking if they were able to support Let's Encrypt SSL certificates. At 13:16, they replied to say absolutely, they could add it to my reseller account and it would then be active for all domains I add, should they go ahead? At 13:21 (I was doing the dishes) I replied to say that that would be great At 13:23 they replied to say it was now enabled. I tested the site and it was already on HTTPS. Never seen anything like it. If you are in any doubt about signing up with Clook, trust me and do it :)
If @clookinternet was a person, I'd buy him/her a cold frothy beer tonight. Saved my bacon again today - best web hosting around.
These guys are really good. Been with them for a few years now. @clookinternet Highly recommended.
Excellent support, I email and get a response in a few minutes. Would recommend
Always a pleasure to deal with Clook's excellent and expert tech support team - they respond quickly and efficiently, and I recommend their hosting to all of my clients. Great hosting service.
Awesome prompt response from @clookinternet! Thanks guys
As a small web design company I need a hosting provider that is great on all levels, not just the big customers. I've never had a support ticket that's taken more than 10 mins to respond to and that's what matters to me. Recent SSL changes have been made a breeze. Annual pricing is at a big enough discount to make me switch and very happy!
@EVHighwayMap @digitalocean I'll get you a beer, but I use @clookinternet who have been exceptionally good over the… https://t.co/Ufc37sSps1
I have been with Clook for a number of years and have always been very satisfied with the levels of service. Site response times are always exceptionally good, client support is friendly and first rate and the prices are very competitive. I work as a web developer with content managed sites and all these criteria are key. I am always happy to recommend Clook to any of my clients if they need site hosting.
Clook are the best web host i have ever used. The support team are very responsive, friendly, helpful and clearly are experts in their field. The service is equally great and flexible for all needs. I always recommend Clook to anyone i can. I have been with Clook for many years and never been disappointed and always happy with them.
I have been with Clook for around 3 years, I don't tend to have many technical or support issues but when I do I have found Clook to be attentive in listening to the issue, proactive in resolving the issue and supportive in keeping me posted on progress. I am very pleased with the service they offer and would highly recommend to anyone thinking of taking out on eof their hosting packages. David Goldring, Jigsaw Computing
Support dream team! When I contact support, my email is not only answered within minutes, it's also a helpful, professional response. My business is better thanks to Clook :)
Clook have provided me with website hosting for 7 years now. I have not had any problems in that timeframe, however my website is very small and simple for a small business. Any questions I have had, Clook have been very fast to respond and are always happy to go the extra mile to help me out.
First rate service. We have had a solid and glitch free hosting service for many years, when we have needed our hands holding Clook have been there to help us in a very rapid and professional way. Would recommend.
They respond to my questions, queries and problems without fail and within a few minutes at any time of day and on any day of the week. They are always courteous and give a great personal service. An invaluable support for my small company
I have had 50+ domains running on a Clook Reseller account for a couple of years now. When you need help and support I cannot fault the response you get. Tickets are responded to within 5 minutes, the support staff are very expert and get right to the problem and solution usually within a couple of tickets. They are helpful and volunteer to sort out the problem if its within their power. Occasionally, maybe when its a bit complicated, I phone direct and get absolutely the same service. I cannot think how they could reasonably improve their service. Thank you Clook.
The best ever #ManagedWebHosting @clookinternet Why don't you try them out. Brilliant service 👍
Unlike many hosts I have been with, Clook’s customer service is second to none. Incredible fast response times and I’ve never had downtime. The staff are polite and extremely helpful. As a web designer I stick with clook for this reason and I feel confident knowing my clients websites are in good hands and should I need assistance, I can get help fast. I can not recommend them highly enough.
@JimSterling @clookinternet have the best support I've ever encountered for anything, might be worth looking at (or… https://t.co/HZIMV0J0vT
Reliable and responsive. I've been using Clook Internet for over 5 years and have found their services top notch. Would thoroughly recommend them.
World apart from our previous host. Clook's team are knowledgeable, polite and prompt. Whether contacting support or sales we have always received an excellent service. Looking forward to working with Clook for years to come.
@clookinternet Just to say thanks of the continued amazing support. Slowly moving sites away from #bluehost aka slowhost #hosting
I have been a customer of Clook for over 10 years and have been delighted with their service. Their hosting is fast and reliable, and support tickets are answered almost instantly by friendly experts.
We took over managing dozens of sites from another web agency, all of the new sites were on clook servers. We've been mighty impressed at the very quick response and resolution to any issues we face. All our own other sites are on a different company's servers (we'd never heard of clook) but we're seriously considering moving them clook now.
We have been using Clook for ten years now and have found them consistently to offer excellent value for money (which we notice whenever there is a problem). Support is exceptionally fast and always gets the job done. Clook did a lot of work to improve the speed of our Magento website with great success. I highly recommend them to anyone who needs a professionally-managed server.
We've been using Clook for a few years now and the level and speed of support they provide is second to none. I can wholeheartedly recommend them. Well done guys and keep up the great work! A very happy customer.
11 years ago, I set-up my own web development business and was recommended to use Clook for the hosting of all my websites. I have not been disappointed. Their support has been absolutely first class and genuinely 24/7. There has been barely any server downtime during that time and I now have over 50 websites running on my shared server. Having come from a project management and marketing background, my technical knowledge is sometimes lacking but the support team are always happy to help and guide me with my hosting, email and DNS queries. I would not hesitate to recommend Clook to anyone looking for a website/email hosting solution. Anne Chinoy Kangablu Ltd
@clookinternet multiple accounts for 10 years with you guys, simply the best. Enjoy your well deserved evening 🍷🍺🎄
I have been with Clook as a reseller for many years now and host a dozen or so websites with them. Their support is second to none - I always get a reply within 10 minutes and the problem is always fixed - nothing seems to be too much trouble, even if I have done something stupid! I would highly recommend Clook as a host!
Big shout out & thx to Si and all @clookinternet for the help over the past week with 1 of our sites' cloud hosting. These guys r the best.
Awesome support for secure websites. Thanks @clookinternet, @cPanel AutoSSL and @letsencrypt Easily configured, now click for secure SSL. :)
Cor, that was a headache of a morning. I am not the most technically disposed but finally managed to sort the probl… https://t.co/CGfc0tx7uz
Everything has always worked smoothly and customer service were very quick to respond, with clear information and instructions, when we needed to change billing and contact details etc.
Very fast support that goes above the level of service that you pay for, there's plenty of small fixes that they've helped with on our hosting, rather than just explain or point in the right direction, they solve the problem when they can. Amazing.
I have to say, @clookinternet is truly the gold standard of web hosting. I am continually blown away by how good th… https://t.co/4mrAvsXTJK
We recently moved our hosting to Clook, it is the best decision we have ever made, the technical support is second to none. The speed that issues are resolved are above and beyond anything you could expect.
I have been a Clook customer for over 10 years. Its server and network reliability are excellent, and problems are rare. Technical support is amazingly quick, and within minutes someone usually responds to queries and resolves any problems.
Have to say thanks to @clookinternet who fixed an MX record this morning in my absence (on the road); who knows what would I do with them :)
The speed, helpfulness and knowledge of Clook support staff never ceases to amaze me even after years of dealing with them. This is why we use Clook for all important client sites and only recommend Clook to others. Contrast this with another well-known UK host that I've recently been badgering for 10 days to get a simple issue resolved...
Reliable and solid, with excellent customer service. Wouldn't hesitate to recommend!
Out of the many hosting companies I've encountered in the past, Clook stands out on many points: a user-friendly site & interface, easy setup, and (very important) exceptional customer service. Based on my experiences, I'd highly recommend Clook if you're looking to set up your own website, or change provider!
Easy transition for new admin and straightforward easy to use portal
Clook are friendly and very supportive, even when I ask silly questions! They are very quick to respond to queries and I would definitely recommend them.
The staff at Clook are excellent. I have had a lot of issues with other hosts and none with clook. I have a reseller account therefore it is important to have a level of service and experience I can rely on to keep my clients happy. I have nearly lost clients due to the lack of support from other hosts, that's why I recently migrated all my remaining accounts to Clook. I am now totally confident that I have the best support for myself and my clients. If you want peace of mind and confidence in the support you will receive then I highly recommend Clook.
I have been using Clook for the last 10 years. Apart from a strong hardware infrastructure it is the service that never fails to impress me. Some companies have tickets and if you are lucky they respond. Clook also have a ticket system but they respond in minutes, that's 24/7! The responses are are of excellent quality,fully understandable friendly and courteous. This should become your "goto" company for hosting solutions.
Are you following @clookinternet yet? They are just so really good at what they do! Please RT and follow them. #Hosting @landscapingm8
We have used Clook in the past for the hosting of a previous website and had no hesitation in continuing to use their services for our latest site. The team at Clook have an exceptionally fast response time if we have needed anything done, they are helpful and friendly, we will continue to use Clook for our hosting and we would have no hesitation in recommending them to others.
Support staff that want to help and do help. Old fashioned customer service. Patient, expert and freindly. I wish I had found you guys first! Thank you!
An excellent feature set and price, but more importantly superb support. I have been with Clook for a number of years and plan to continue enjoying their services for the foreseeable future.
We had been experiencing real issues with our previous hosts. Clook miograted both our Wordpress sites, ensured they were working correctly, set up the email addresses and got us to a position where we could finally update our sites without the constant issues. Excellent service.
Always recommend Clook. The support is the best I've found. I get prompt response 24 hours for any issue.
Clook brought joy to my work life by listening to my request, dealing with it hyper efficiently and then checking up later to make sure everything was OK... If I could give 6 stars I would!
The staff at Clook are always friendly and helpful and very quick to reply. John Rushe was particularly helpful in resolving my last issue. I would recommend Clook Internet to anyone!
Always there to help - even when I can't explain the problem in the correct terminology someone soon gets to the bottom of it! Keep up the good work team Clook...
If @clookinternet's hosting is as good as their customer service, then I can see us getting on well!
We've always found Clook internet super quick and super helpful whenever we've had a problem no matter what the time of day or night. Thanks, Team Clook for being so efficient!
Clook have supported us for nearly 10 years now. They are an incredible company, with absolutely AMAZING support. They have made us look so good in front of our clients, and saved our butts on countless times. Absolutely without fail the best hosting company on the planet.
We have used Clook for many years now, the service does what it says on the tin with minimum issues, and as such we are still using the service.
Well, don't often find services or products worthy of my time and an review, but here I am, and writing one for the Clook team who are ace. There are few times where you can recommend something to others in the full knowledge it will not disappoint or come back to haunt you and these peeps are one. Been with them for years, left to try another hosts for no other reason than colleagues, back in a flash with those colleagues now fans too. Despite their growing client base, Clook will not, and have not sacrificed quality, reliability and performance in the pursuit of revenue. A little used word these days. Integrity. Thanks guys, and long may it continue.
Excellent service and support. Very friendly team. Would highly recommend.
I have very basic IT skills!! I have raised several enquiries with Clook recently which an IT buff would no doubt have managed themselves. The Clook support team have advised me in clear terms that an IT novice like myself can easily understand, for which I am particularly grateful. My queries have been dealt with promptly, courteously, efficiently and resolved within minutes rather than hours. Very pleased indeed!!
My support request was acknowledged and solved within 5 minutes of raising it!
Excellent service and very helpful support with quick response time.
Dedicated support team available to answer queries and save the day at the drop of a hat!
Have been with Clook over 10 years now and would never consider moving to another hosting company. You will not find faster, better or more friendly customer service.
I have been dealing with Clook for many years (in internet terms that is). During that time I have never had the slightest cause for complaint. They are sound professionals that respond promptly and efficiently to any request for support. I wouldn't go anywhere else.
well done @clookinternet for having some of the greatest server names ever. #whereGeekAndGeniusCollide
Customer support is second to none!
Great customer service. Reasonable prices.
I've been using Clook's services and servers for over 14 years. Clook's support team are fantastic, very knowledgeable , and very fast no matter of the size of the request. I would and often do, recommend clook to clients large and small. Keep up the good work.
In 2004 as the owner of an Engineering Consultancy I needed to find a reliable hosting company and following very favourable online reviews I chose Clook Internet. As I chose to design the website myself, initially I needed their help to put my site online and I could of not been more happier with the support I received. They never tired of answering what were probably rather basic questions back then and were always there to help me. As a person who occasionally reads online reviews while searching for equipment, I have to admit I generally take these with a not entirely sure they are genuine attitude. However I can say unreservedly that over the last 13 years I have received an outstanding level of service from these Guys. I have every intention for staying with this company for the foreseeable future.
I have been using Clook for 4 years now, initially as a web hosting and now as a standalone email hosting. There service is extremely reliable backed up by fast and knowledgeable UK support who always go that extra mile to put any issues right. Highly recommended.
I've been with Clook since 2009 and am very happy with the speed and level of support. Usually within minutes of logging a ticket it's sorted. Most of those tickets are not because something has gone wrong from Clook's side of things, but me asking for advice or an additional feature to be added to my cloud server. I would unconditionally recommend them.
Clook's customer support is incredible - fast, technically sound and very helpful. I've been using and recommending Clook for years and have no plans to stop anytime soon.
Always great support, usually with minutes of submitting a ticket. Helpful, courteous and very knowledgeable - they've not been stumped yet! Cost is slightly higher than others but worth every penny for the piece of mind that someone is always looking after your server.
Fast and excellent support!
I cannot recommend Clook enough, their service is very reliable and the support they provide is excellent - I've had plenty of issues and they've resolved them all in great time.
Outstanding technical support from @clookinternet today as always! unbeatable for the 12 years I've been with them 👍 #simplythebest
We have been using CLOOK Internet services as a hosting re-seller for well over 10 years and are extremely satisfied with all aspects of their service, starting with their reliability, through the flexibility of options and ease of configuration and ending on their very prompt customer service. I have no hesitation in awarding them top marks in this review.
I've used Clook for the hosting of several of my websites for a number of years. They are worth every penny as I feel totally reassured that if there are any issues, they are there on hand to help. Super friendly and speedy to reply, I'd have no hesitation in recommending them.
We had to migrate an existing service over to a cloud solution as a matter of urgency. Clook sorted it out within 24 hours. Pretty amazing service...
I design and maintain websites, but I'm not very "techy". Today I (ie. you!) installed an SSL Cert on my site - in record time. I'm sure I couldn't have done it without you! As is always the case, the support I received was A*. You guys are fab!!
Every time I have a query or issue the Clook team respond quickly and with expert knowledge. Although I am an individual user and not very tech savvy, they are always patient with me and are able to explain things at my level of understanding. I've been really pleased with the service so far.
Solid reliability hosting my sites for ten years now. If I have a question about how to do something, the support is there, even in the evenings, and always sorts me out quickly. I love Clook!
As always, Clook support provided an exceptionally fast and courteous service. 5 minutes from request to install an SSL certificate to completion!
Great service fast response and very easy to use Cpanel and manage all websites.
As a small business owner, I rely on professional services to help me provide the solutions my clients require. Clook have been absolutely fantastic. Not only do they supply a great product, but the support is absolutely superb, being fast and professional. I honestly cannot fault them or recommend them highly enough. Well done.
In my recent renewal of my SSL the team at Clook managed this process for me very effectively, and efficiently which meant I did not have to be concerned with it and confident that it is now in place. I have been with Clook for several years and always find their service, support and friendliness excellent. They are always willing to help, technically reliable and knowledgeable. I always highly recommend them. Many thanks Karen Waite, Director Leap Like A Salmon
I have used Clook for over 10 years now for hosting my websites. They have always been very reliable with really helpful customer service. I feel a well-earned loyalty to Clook now and will continue to host any new websites with them.
I had a website hosted with Clook on a shared hosting account and decided to move it to my own reseller account and start hosting other sites of my own designs. I'm relatively new to web hosting and the Clook team made the process simple and were very fast in getting me sorted with what I needed. When I have had need to contact them, they have always responded within a few minutes and been very happy to help. They have also been very patient with my level of knowledge and have been excellent in explaining things clearly. I'm extremely happy with their level of service and would happily recommend them!
Looking for a quality service from an excellent #hosting company? Try @clookinternet #Brilliant
Incredible service, always someone to talk to, and help you through some difficult technical issues.
@iainaitch @tsohost @clookinternet are brilliant
We’ve been with Clook for 6 years and their fast, helpful and honest support is not only fantastic but helps us offer the best service and products to our customers.
@saintlocks @vegpatchkitchen Thanks @saintlocks. Hi @vegpatchkitchen I use @clookinternet and have done for over 10… https://t.co/CLVuNarRjH
Started with a small reseller account 14 years ago and have expanded and increased my hosting up to a large cloud server over the years. Clook have always been there with superb quick support and ever increasing hosting options that mean I have never thought about hosting anywhere else.
I've hosted my most important sites with Clook for more years than I care to remember. From time to time I've also used other hosts in addition, but I've now consolidated them all onto my Clook account. The reasons are that their servers have been rock-solid, any essential maintenance is always flagged up well in advance, but most of all their support has been superb. Whenever I've had issues (which have usually turned out to be something I've done) their support team have been unfailingly helpful and their response times have been amazingly quick. If only all companies - in whatever sector - were so good!
What I really really like about Clook is the efficiency of response to any problems .. it is so immediate and also very understanding of technophobes like myself. Pretty amazing service that's for sure :-)
Can't believe the number of issues I've had with @HeartInternet over the last year or so! Including the one right n… https://t.co/Z4QOylZOF7
Clook are great communicators and very very good at sorting thing out.
The support at Clook is the reason that I continue to use and also recommend Clook to other users. I have made about a dozen support requests and each time I have had an email response from a real person in about 10 to 15 minutes. The support staff that I have dealt with know their stuff and no time is wasted getting to the solution. Every issue (and some are just me being stupid) was quickly resolved completely. Clooks support really is excellent and exactly what you need if you are running a Reseller Account.
Yet again the support team have proved that a response in minutes to a new ticket, to then close the ticket 3/4 hour later having done a html and db restore is truely worth every penny. My previous host would have taken over 12 hours to respond to each question they ask in their response. Many thanks to you all there at Clook, certainly will always get my recommendation with such solid service.
I've been using Clook since 2006 and I haven't had a single complaint in that time. Support is 2nd to none. Highly recommend!
Clook's support is second to none. They have always managed to sort out any problems I've had (even the real head scratchers), quickly and efficiently. I can highly recommend them.
Once again Clook saves the day! Made an error when installing an SSL cert and the site went down. Submitted a ticket and John restored the site within minutes and problem with SSL sorted. Job done. Thank you.
I have been with Clook a number of years. As a small web design agency, I look for quality of hosting and excellent support. Clook excels in both of the areas. In particular, support is top notch - super fast (often within minutes) and always helpful and pleasant. I would have no hesitation in highly recommending Clook's hosting service.
Excellent support - thanks to the advice of the support team, we improved the speed of our server.
Whenever I have the occasional problem, the staff at Clook are always very friendly and helpful.
The tech support (Will in particular) went above and beyond the call of duty when it came to helping me out when I first signed up.
Clook has an excellent team of sales and support guys. Always willing to help, try to explain things or point you to the relevant articles. Having recently moved server and relocated all our DNS control to Clook we found the whole process as painless as we could have hoped for. We had limited knowledge of what was required and wanted a "set it up and leave it be" approach to moving - Clook provided us with that... Great job all - particular thanks to Will who guided us through the process and dealt with my nervousness over the move - thanks...
We've been hosting with Clook for over ten years now and we've been very happy with the service we get from them. In particular the support is extremely good - the support staff take the time to read my requests properly and respond very quickly. It definitely takes the stress out of offering hosting to our clients when we know that we will get a quick reply when we need help. Thanks folks!
Reliable services and friendly helpful support is really fast which relieves a lot of stress.
The ultimate customer service support! Extremeny fast response times in tickets (ALWAYS
I quite honestly cannot fault Clook. I've used a number of hosting providers over my career but none who have offered the service and more importantly, the support, that Clook do. We're not big spenders in the grand scheme of things either - but the support we receive makes it feel like you have your own dedicated support channel. Providing a web server connected to the Internet is easy. Backing that up with first class support, every time, is not.
I have been working in this business for a long time, from Hollywood to Bearwood... Quite a trip. Over the years I've worked with a lot of brilliant hosting companies staffed to the eyeballs with world class technical talent seeking the best from their servers and internet backbone connections. I have to say that Clook are better than any. What's so superb is the responsiveness of their technical customer support. Allegedly, they say a support response time can ten minutes, in practice they respond so quickly, it's like having an Apache server genius in the same room as me. I am awed by this. I have total confidence in them. Also I'd like to mention the https/ssl situation which is an issue for all websites big and small coming Fall 2017, and particularly for small shoestring budget sites; Clook have been way ahead of the curve by enabling LetsEncrypt, a free SSL service on their servers. It's a game changer. If you need a hosting company for your web endeavours, Clook are the greatest.
I've used Clook for years. Their customer service and quality are second to none. For a growing UK company like ours I wouldn't look anywhere else. Keep up the fantastic work guys!
I have used Clook for upwards of 12 years now. I have always found their service very reliable, and their support (both technical and sales) is excellent - rapid response and accurate information delivery with a side-order of good humour. Thanks, guys!
Very honest, very reliable. Always get through to someone technically capable, consistent, respond very quickly. Not the cheapest but you get what you pay for.