Sales: 03300 885 250
Support
Login

Behind the Screens: A Day in the Life of a Clook Support Technician

New office decor

Explore a day in the life of a Clook Support Technician! From answering diverse technical queries to innovating for better support, see how we provide excellent web hosting support. Join us for lunchtime noodles, and let’s discuss some computer games too!


How Do We Start Our Day at Clook?

Well, first things first, our mornings kick off by catching up with the overnight tickets hand-over, responding to any ongoing queries and ensuring the smooth running of all our systems. As an excellent web hosting support team, we know the importance of getting ahead and starting the day right.


What Kind of Questions Do We Handle?

You might be surprised to learn about the variety of issues we address every day. 

From guiding a blogger to set up their first website, assisting a freelancer to improve their site’s speed, to helping a large organisation troubleshoot their email server – we’re the tech-whizz friends everyone wishes they had. 

The Clook Support team are available 24/7 and trained to manage our cPanel solutions and answer any and all questions that come our way.


How Quick is Our Response Time?

This is something we’re really proud of! Our team consistently keeps response times under a couple of minutes. Whether it’s through a phone call, live chat or our ticket system, we ensure that no query goes unanswered for long. 

One of our mottos? Excellent Web Hosting Support is not just about the solution, it’s also about the speed!


How Do We Keep Our Clients Ahead of Their Game?

Part of our job is to have proactive chats with our clients about maximizing the utility of their hosting. We provide tips on hosting best practices, website security, and ways to improve website performance. We like to think we’re not just resolving issues; we’re helping to build stronger, more successful websites and businesses.


How Do We Ensure Constant Monitoring of Our Servers?

As a leading cPanel Web Hosting Provider, we understand the significance of server uptime for your websites. That’s why our servers are constantly monitored. Our team is always at the ready to resolve any issues before they can affect your website’s performance. After all, a smooth-running server is the backbone of any successful online presence.


How Do We Keep Innovating Our Support?

Innovation and progress are ingrained in our work culture at Clook. We believe that our support should evolve with the growing needs of our clients. Hence, our team is always brainstorming new ideas, functions and processes to advance our support. After all, providing Excellent Web Hosting Support means staying a step ahead of the game.


What’s Our Favourite Part of the Day?

It might seem unusual, but we do find time amidst all the technical jargon to debate the best lunchtime noodles and discuss strategies for the latest computer games. These lighter moments are the ones that bring us closer as a team, keeping our work environment lively and our team spirits high.

We think Sober Noodles have the rest beat by the way.


Ready to Experience Excellent Web Hosting Support?

So, there you have it – a sneak peek into a day in the life of a Clook Support Technician. We’re here around the clock, every day of the year, offering unbeatable technical support to our clients. From swift response times to regular server monitoring and constant innovation, we work tirelessly to provide the best service possible.

But it’s not all work and no play – we know the importance of a vibrant team culture and we love our noodles as much as the next person. Or maybe a bit more!

If you’re a blogger, hobbyist, freelancer, non-profit, charity, large organisation, or design agency, and you’ve ever found yourself needing a helping hand with your website hosting, we’re here for you. 


Why not come and join the Clook family?

Take a look at our range of services, including cPanel Hosting, shared hosting, cloud server, dedicated server, clustered server, email hosting, reseller hosting, domain name registration and SSL certificates.

We’re more than just a hosting company – we’re your partners in navigating the digital world. Experience the difference of Excellent Web Hosting Support with Clook. 


Categories: Blog, Company News, Support

Clook Internet is a trading style of Sub 6 Limited. Registered in England and Wales Registration No 4439133 | VAT Registration No 844 7894 73