Terms and Conditions

This page contains the terms and conditions of our services and we ask that you please contact our sales department prior to ordering should you have any questions or concerns. To read the PDF documents below you will need a PDF Reader installed on your computer. We recommend Adobe Acrobat (free) should you not already have one installed.

Core Terms and Conditions

By applying for our services, you agree that this agreement shall apply to all services rendered. This agreement shall come into force if and when we notify you to confirm acceptance of your service order. This is our standard terms and conditions document and is applicable to all clients for all services.

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Shared, Reseller, vServer and Cloud Server Specific Terms

The terms and conditions within this document, such as but not limited to required notice of cancellation, are applicable only to customers holding a shared or reseller hosting package or managed Cloud Server with us.

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Dedicated Server Specific Terms

The terms and conditions within this document, such as but not limited to required notice of cancellation are applicable only to customers holding a managed dedicated server or complex solution with us.

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Domain Names Specific Terms

When registering a domain name with us or transferring an existing domain name to us the terms of the governing bodies of domain name services apply. Nominet are the governing body of domains ending in ".uk" and ICANN govern other domain extensions.

Nominet Legal Info ICANN Policies

Banned Scripts / Applications arrow

The installation, hosting or use of any of the following scripts within our shared and reseller hosting environment is strictly prohibited for reasons related to server stability and security. Upon request, we would be happy to recommend alternative solutions for consideration that will likely meet or exceed your requirements.

  • phpSitemapNG - Google sitemap creator
  • UltimateBBS / UBB
  • IkonBoard
  • All versions of YABB forum
  • CGI-Proxy, Anonymizer and all other Proxy scripts
  • IRC related scripts
  • Chat room applications (not including 100% applet based)
  • phpShell and all other command execution scripts
  • Webmail and eGallery modules of PHP-Nuke
  • 'Matts' FormMail

Banned Subject Matter arrow

Due to many problems in the past involved with server resources/stability and breach of terms and conditions we do not permit the hosting of websites related to:

  • Adult content
  • Distribution of torrent files and other files related to download distribution (trackers, etc)
  • HYIP / High Yield Investment Programs
  • Audio / Visuals that you do not retain express permission to distribute

I would strongly recommend Clook as a hosting provider, and am moving all my hosting over to Clook as not only do they provide fantastic service they also do this at an excellent price.

– Rachel Williams at

I was referred to Clook by my local web designer in Derby - I wanted to use local talent to support my business. As I mentioned, I am so glad that I took the advice and couldn't have been more pleased with the service from Clook over the years.

– Anthony

Just wanted to drop you guys a note to say a big thanks for all your help on this. You've got me through a busy time without a single hitch, which is far more than can be said for my previous provider!

– John at

We've been hosting with Clook for a good number of years after working our way through a number of terrible hosting companies before we found Clook. Reliability, price and service have all been excellent and a recent support request to get a database restored from backup was completed 3 minutes after being submitted!

– Fraser Edwards at

Downtime has been minimal over three years even including scheduled upgrades. The response from technical support is fast and effective. One business issue that I no longer have to worry about is hosting! They may not be the cheapest but you know the one about peanuts and monkeys.

– Graham Mills

When looking for a hosting company, my priorities are simple - reliability, solid support and price. Clook is the only company that have consistently ticked all those boxes, which makes them pretty special.

– Pete Favelle

I have just sent a support ticket and had a response in less than 4 minutes! and the problem was solved!

– Matthew Ray -

I was particularly impressed with the willingness to go above and beyond to make it happen over the Christmas period when we were in a pickle!

– Jem

The service has been of the very highest quality - speedy responses, friendly advice and proactive in sorting out problems that I wasn't aware of. I had reservations about leaving a big company like BT and going with a company I hadn't heard of (sorry) but I just wish I had made the move years ago!

– The Rathgowry